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Technical Support Officer

2 months ago

London, Greater London, United Kingdom Novax Recruitment Ltd Full time
Job Title: Technical Support Officer

We are seeking a highly skilled and experienced Technical Support Officer to join our team at Novax Recruitment Ltd. As a Technical Support Officer, you will be responsible for providing front-line technical support to our clients, ensuring that their technical issues are resolved efficiently and effectively.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Resolve technical issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Provide training and support to internal teams on technical procedures and processes
Requirements:
  • Previous experience in a technical support role
  • Strong technical skills and knowledge of IT systems and software
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance