Customer Service Manager

1 month ago


Cardiff, Cardiff, United Kingdom LexisNexis Risk Solutions UK Ltd. Company Full time

About the Role

As a key member of our team at LexisNexis Risk Solutions UK Ltd., you will play a vital role in delivering exceptional customer experiences for our business clients. Your primary focus will be on collaborating closely with our sales teams and internal stakeholders to drive business growth and improve customer satisfaction scores. ### Key Responsibilities * Develop and maintain strong relationships with our clients, ensuring their needs are met and exceeded * Provide tailored support to clients during critical times, such as contracting or renewing * Ensure data hygiene management within our CRM system, maintaining accurate and up-to-date customer information * Partner with other teams to deliver a seamless customer journey ### Requirements * Possess a customer-centric mindset and ability to deliver results on time * Proven experience working in a B2B environment with high-value corporate clients * Strong administrative background and proficiency in Microsoft applications * Excellent communication and interpersonal skills * A keen eye for detail to maintain high-quality work standards Join our team and contribute to delivering exceptional customer experiences that drive business success.

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