Technical Lead for Salesforce Service Cloud
3 weeks ago
Dunelm is on a journey to transform the way it thinks about putting the customer first, driving value and impact through best practices and processes to help accelerate its delivery of the company mission and purpose.
Your Role
As the Technical Product Owner, you will actively lead the feature development and continuous improvements to our Customer Care technologies. You will partner closely with the Contact Centre leaders and wider Customer Care team, as well as Dunelm Technology and 3rd party delivery teams, to implement process redesign initiatives and support day-to-day operational improvement.
- You will be responsible for effective product ownership of Dunelm Customer Care Technologies (Salesforce Service Cloud & other contact centre solutions).
- You will display ownership of all aspects of the Salesforce Service Cloud implementation, including configuration, custom code, system integrations, 3rd party applications (including contact centre technologies) and AppExchange products.
What We're Looking For
We are seeking a candidate with a proven track record of Salesforce experience - Certified Administrator. A deep understanding of Salesforce Service Cloud and how business processes and user experience can be improved using Salesforce Lightning platform is also essential.
Salary and Benefits
This role offers a competitive salary of approximately £65,000 per annum, depending on experience, as well as opportunities for career growth and professional development.
-
Loughborough, Leicestershire, United Kingdom Dunelm Full timeRole OverviewWe're seeking a talented Technical Product Owner to lead feature development and continuous improvements to our Customer Care technologies. You'll partner closely with our Contact Centre leaders and wider Customer Care team to implement process redesign initiatives and drive day-to-day operational improvement.Effective ownership of Dunelm...
-
Technical Solutions Leader
4 weeks ago
Loughborough, Leicestershire, United Kingdom Dunelm Full timeJob SummaryThe Technical Product Owner, Salesforce Service Cloud, will play a crucial role in transforming our Customer Care technologies. You will be responsible for leading the feature development and continuous improvements, working closely with various teams to drive process redesign initiatives and operational enhancements.Duties and...
-
Customer Care Technology Strategist
4 weeks ago
Loughborough, Leicestershire, United Kingdom Dunelm Full timeKey ResponsibilitiesThe successful candidate will:Develop and maintain a deep understanding of Salesforce Service Cloud and its capabilities.Collaborate with stakeholders to design and implement process improvements and ensure seamless integration with existing systems.Maintain a high level of technical knowledge and stay up-to-date with industry trends and...
-
Senior Technical Lead
3 weeks ago
Loughborough, Leicestershire, United Kingdom Professional Technical Ltd Full timeAt Professional Technical Ltd, we are seeking a highly skilled Senior Design Engineer to join our team in Leicestershire. This is an excellent opportunity for individuals who have a passion for the motor industry and a proven track record in design and development.The ideal candidate will have a degree in Engineering related subject (MEng or BEng) and...
-
Technical Lead
4 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeThe Access Group is a leading provider of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. We are seeking an experienced Android Software Development Engineer to join our team and help us continue to grow.In this role, you will be responsible for designing and implementing scalable microservices...
-
Technical Services Project Lead
3 weeks ago
Loughborough, Leicestershire, United Kingdom CV Library Full timeJob Summary:We are seeking a highly skilled Technical Services Project Lead to join our team at British Gypsum. The successful candidate will have a strong background in science and a passion for innovation.About the Role:This role offers the opportunity to work on exciting product development and testing projects, conducting data analysis, interpretation,...
-
Lead Software Engineer
3 months ago
Loughborough, Leicestershire, United Kingdom beBee Professionals Full time £60,000 - £80,000We are looking for a talented Senior Software Engineer to lead our development team at beBee Professionals in Loughborough, UK. This role involves designing, developing, and maintaining complex software solutions while mentoring junior developers and ensuring code quality.Key Responsibilities:Design and develop high-performance software applications using...
-
Technical Services Director
5 days ago
Loughborough, Leicestershire, United Kingdom OASIS Group Full timeUnlock New Opportunities as a Technical Services DirectorDo you have a strong background in technical services and a passion for leading technical teams? Are you looking for a challenging role that will allow you to develop your skills and expertise?About the RoleThis is an exciting opportunity to join our team as a Technical Services Director, where you...
-
Senior Design Lead
2 weeks ago
Loughborough, Leicestershire, United Kingdom Professional Technical Ltd Full timeCompany OverviewProfessional Technical Ltd is a leading provider of technical services to the Automotive industry. With a strong presence in the Leicestershire area, we have established ourselves as a trusted partner for companies seeking high-quality design and development solutions.
-
Cloud Security Specialist
4 weeks ago
Loughborough, Leicestershire, United Kingdom The Access Group Full timeWe are seeking a skilled Cloud Security Specialist to join our team. The successful candidate will have experience working with cloud security tools and platforms, including AWS, Azure, and Microsoft 365.Job Description:This is an exciting opportunity to work with a leading provider of business management software. As a Cloud Security Specialist, you will be...
-
Technical Development Manager
3 weeks ago
Loughborough, Leicestershire, United Kingdom Professional Technical Ltd Full time**Technical Requirements**We are seeking a highly skilled Technical Development Manager to join our team at Professional Technical Ltd. The successful candidate will be responsible for leading technical projects and ensuring timely delivery of high-quality components.Key responsibilities include:Developing and implementing technical strategies to improve...
-
Lead Technical Specialist
3 weeks ago
Loughborough, Leicestershire, United Kingdom Onyx-Conseil Full timeJob Title: Lead Technical SpecialistOnyx-Conseil is seeking a highly skilled Lead Technical Specialist to join our team. As a technical expert, you will be responsible for leading technical teams and delivering high-quality projects within the chemical sector.Key Responsibilities:Develop and implement technical strategies to meet business objectives.Liaise...
-
Design Lead
6 days ago
Loughborough, Leicestershire, United Kingdom Professional Technical Ltd Full timeWe are seeking a talented Senior Design Engineer to join our team at Professional Technical Ltd. This is an exciting opportunity to work on cutting-edge projects in the automotive industry.About the RoleThis senior design engineer position involves leading the design and development of various components for motorcycles, ensuring that delivery meets...
-
Technical Innovation Manager
6 days ago
Loughborough, Leicestershire, United Kingdom Professional Technical Ltd Full timeWe are seeking an experienced Design Lead to join our team at Professional Technical Ltd. In this role, you will lead the design and development of various components for the automotive industry, working closely with cross-functional teams to achieve project goals.ResponsibilitiesDevelop and implement design strategies to meet project requirementsCollaborate...
-
Automotive Design Lead
3 weeks ago
Loughborough, Leicestershire, United Kingdom Professional Technical Ltd Full time**Job Title:** Senior Design EngineerWe are seeking a talented Senior Design Engineer to join our team at Professional Technical Ltd.The successful candidate will be responsible for leading the design and development of various components on clients motorbikes. You will work closely with our team to ensure timely delivery, quality, and adherence to...
-
Technical Expertise for HGV Vehicles
3 weeks ago
Loughborough, Leicestershire, United Kingdom Rise Technical Recruitment Limited Full timeAbout the RoleWe are seeking a skilled HGV Technician to join our team at Rise Technical Recruitment Limited. As a key member of our team, you will be responsible for maintaining and repairing HGV vehicles to ensure they meet high standards of safety and reliability.Key ResponsibilitiesThe successful candidate will be trained to perform routine maintenance...
-
HGV Servicing Specialist
6 days ago
Loughborough, Leicestershire, United Kingdom Rise Technical Recruitment Limited Full timeJob SummaryWe are looking for a skilled HGV Servicing Specialist to join our team at Rise Technical Recruitment Limited in Loughborough. This is a fantastic opportunity to work with a leading company, renowned for their excellence in the industry.ResponsibilitiesServicing and maintenance of heavy goods vehicles.Qualifications and ExperienceHGV Mechanic/...
-
Commercial Vehicle Technician Lead
1 week ago
Loughborough, Leicestershire, United Kingdom Rise Technical Recruitment Limited Full timeAbout the CompanyOur client is a leading provider of technical recruitment services, specialising in placing skilled professionals in demanding roles. With a reputation for excellence and a commitment to ongoing training, we offer a supportive and challenging environment for individuals looking to advance their careers.The role of HGV Technician is a key...
-
Cloud Software Engineering Manager
3 months ago
Loughborough, Leicestershire, United Kingdom beBee Professionals Full time £60,000 - £80,000We are seeking a highly experienced Senior Software Engineer to lead our development team at beBee Professionals in Loughborough, UK. This role involves designing, developing, and maintaining complex software solutions while mentoring junior developers and ensuring code quality.Key Responsibilities:Design and develop high-performance software applications...
-
Senior Design Engineer Lead
3 weeks ago
Loughborough, Leicestershire, United Kingdom Professional Technical Ltd Full time**Job Description**At Professional Technical Ltd, we are seeking a highly skilled Senior Design Engineer Lead to join our team in the Leicestershire area. As a leading Automotive manufacturer, we pride ourselves on delivering high-quality components for various motorbikes.The successful candidate will have a passion for the motor industry and proven...