PCN Operations Manager

3 weeks ago


Rochdale, Rochdale, United Kingdom Wellfield Health Centre Full time

Job Summary

We are seeking an experienced manager to lead the development of our Primary Care Network and project manage the services it provides. The role involves managing staff, budgets, DES targets, and IT to support the PCN and its member practices in achieving the objectives of the PCN and improving outcomes for patients.

The post holder will work closely with the PCN Clinical Director and Practice management team to oversee the management and delivery of the PCN Network DES requirements. They will also act as a central information and administrative resource for members of the network.

The ideal candidate will have a degree-level education, management qualification, or equivalent management experience, and previous NHS experience, including Primary Care. They will also have knowledge of working in a business environment, including finance and HR.

Main Responsibilities

  • Act as a first point of contact for all incoming information and queries in relation to the PCN.
  • Oversee the management and delivery of the PCN Network DES requirements.
  • Act as a central information and administrative resource for members of the network.
  • Support the nominated practice with the administration of PCN finances, including the review and approval of payments for processing.
  • Process ARRS Claims using the national portal and in accordance with the requirements of the PCN DES.
  • Review the PCNs digital maturity and recommend optimisation of new technologies to enhance patient access and efficiency within the PCN and member practices.
  • System Management of EMIS Community Clinics for all ARRS roles.
  • Produce activity and performance reports for PCN Board.
  • Co-ordinate PCN Board meetings, including setting dates, drawing up agendas, taking minutes, and communicating decisions to the wider PCN.


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