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Customer Service Coordinator

2 months ago

Dorking, Surrey, United Kingdom Mistral Recruitment Ltd Full time

Customer Service Administrator

We are seeking a vibrant and dynamic individual to join our team as a Customer Service Administrator. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Meet and greet customers, suppliers, assessors, and other third parties
  • Enter new information onto the management system and coordinate appointments with customers
  • Manage incoming phone calls and direct them to the right department
  • Manage email traffic and direct it to the right person or department
  • General administration and liaison between customers, departments, and third parties
  • Be willing to multitask and help out colleagues when necessary

Requirements:

  • IT confidence and exceptional communication skills
  • Welcoming, friendly, and able to thrive in a fast-paced work environment
  • Driving license is essential

Benefits:

  • 23 days holiday plus bank holidays
  • Opportunity to work in a dynamic and supportive team environment

About Us:

Mistral Recruitment Ltd is a leading recruitment agency providing exceptional customer service and support to our clients. We are committed to delivering high-quality services and building long-term relationships with our clients and candidates.