Aftersales Performance Analyst
2 weeks ago
Job Description
We are seeking a talented Aftersales Performance Analyst to join our team in Leatherhead, Surrey.
The successful candidate will be responsible for overseeing the collection, analysis, and presentation of data to support strategic decision-making across the Hyundai business.
Responsibilities
- Prepare and recommend current year and strategic parts and service trading plans.
- Manage Customer Service business planning process, performance analysis, and measurement impacting major business decisions in the short (12 months), medium (1-4 years), and long term (5 years+).
- Present to senior management in Customer Service and the wider business.
- Develop and manage parc reporting, market potential, and volume-planning model.
- Monitor and provide insight into market trends including electrification and its impact on the Aftersales business model.
- Develop and manage a data warehousing system Qlik Sense to provide sophisticated reporting and analysis of Aftersales performance and opportunity.
- Develop and manage a market intelligence programme to continuously monitor market and industry activity, information, and trends.
- Provide Executive summaries for monthly Executive Board meetings, weekly Directors Report, and on an ad hoc basis for high profile recipients.
- Produce and manage annual target and bonus programmes for the retailer network.
The successful candidate will have highly numerate, with advanced Excel, Power BI, PowerPoint, and analytical skills.
Company car, private medical insurance, hybrid working, and pension 6% matched are part of our attractive package.
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