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Centre Manager

1 month ago

Cheltenham, Gloucestershire, United Kingdom Halfords Full time

About the Role:

We're seeking a Centre Manager to lead our Cheltenham, Swindon Road centre, driving its success and delivering a first-class customer experience. As a pivotal member of our team, you'll oversee a team of 11 skilled technicians and customer services advisors, ensuring seamless service delivery.

Key Responsibilities:

  • Lead a team of 11 to deliver exceptional customer service and drive sales growth.
  • Optimise workforce scheduling to meet customer demand and maximise profit.
  • Analyse customer metrics and centre performance data to inform decision-making and drive results.
  • Develop and implement strategies to exceed sales targets and improve customer satisfaction.
  • Ensure compliance with health and safety and quality standards.

What We Offer:

  • A competitive salary of £35,000 - £41,000 per annum.
  • An average uncapped bonus of £10,800 per year.
  • A 5-day working week.
  • Opportunities for career growth and professional development.
  • A range of benefits, including 25% off most products in Halfords Retail stores and online.

About Us:

Halfords is the UK's leading retailer of motoring and cycling products and services. We're committed to creating an inclusive workplace and welcome applications from all backgrounds. If you're passionate about delivering exceptional customer service and driving business growth, we'd love to hear from you.