Infrastructure Team Leader
4 weeks ago
We are seeking an experienced and skilled Infrastructure Lead to join our dynamic team at Prosource in Aberdeen.
Key Responsibilities
- Ensure technical and service quality assurance for our enterprise infrastructure.
- Lead a team of infrastructure experts and provide operational and project support.
- Manage on-call rotas and serve as the last internal point of escalation for technical queries.
- Implement ITIL processes for incident, request, problem, and change management.
- Coordinate with third-party vendors and support providers as required.
- Manage the full lifecycle of software and services within the service scope.
Requirements
- Enterprise infrastructure support experience in a medium to large enterprise setting.
- Previous experience of supervising or leading teams.
- Excellent communication and interpersonal skills.
- Experience with installing, configuring, and supporting infrastructure technologies.
- Working experience of Microsoft Windows Server, VMware vSphere, Microsoft Azure, and Microsoft 365.
- Experience of dealing with third-party vendors and support providers.
- Knowledge of Information Security best practices.
- Skills in root cause investigation and problem-solving.
- Ability to be self-supporting and proactive.
- Experience and understanding of working within an ITIL environment.
What We Offer
- A competitive salary and benefits package, including company pension scheme, private medical insurance, and cycle to work scheme.
- Opportunities for training and development to further your skills and experience.
We encourage applications from disabled candidates and offer adjustments in the assessment process as needed.
Successful candidates will be subject to background and right to work checks.
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