Resort Service Operative/Engineer
2 weeks ago
Job Title: Resort Service Operative/Engineer
Job Summary:
We are seeking a skilled and experienced Resort Service Operative/Engineer to join our team at Golden Sands Holiday Park. As a key member of our maintenance team, you will be responsible for providing technical support and maintenance services to our amusement equipment and facilities.
Key Responsibilities:
- Provide technical support and maintenance services to our amusement equipment and facilities
- Repair and maintain amusement equipment and coin changers as notified by the public or management team
- Perform preventative maintenance on all equipment and investigate technical updates immediately
- Repair parts or equipment in the workshop area
- Ensure maximum security of company assets, including cash, service keys, and machines
- Ensure all machines, workshop, and public areas are kept clean and tidy
- Monitor machine performance and ensure machines operate to maximum potential
- Respond to service calls within company targets
- Carry out Portable Appliance Tests and Planned Preventative Maintenance (PPM) visits according to company schedules
- Control and replace spares issued to you in accordance with laid-down procedures
- Carry out installation pre-wiring as required
- Carry out machine installations, changes, and removals as required
- Attend regular debrief meetings with field management to discuss performance and answer problems
- Attend training sessions as requested
- Maintain regular contact with Remote Services in the manner prescribed by the company
- Ensure all administration documentation is completed and submitted in accordance with company procedures
Person Specification:
- Carry out any technical changes resulting from policy changes by the company
- Service and maintenance is provided to the customer on a seven-day basis
- Provide additional cover on service rota as required, including covering for absent staff
- Attend service calls at sites in other sectors when required
- Promote and maintain a good relationship with customers and promote a correct company image at all times
- Ensure all company assets are safeguarded in accordance with company procedures
- Comply with 4.2 Electrical regulations and ensure documentation is completed
- Comply with the Health and Safety at Work Policy
- Ensure all company rules, policies, procedures, and notices are clearly understood and adhered to at all times
- Undertake any other duty within your competence as requested by management
Competencies:
- Operational Performance: Seeks information from appropriate existing sources to handle tasks, issues, and problems
- Customer Focus: Refers to higher authorities and/or established procedures and regulations when required
- Personal Development: Seeks and responds positively to regular performance feedback from other people
- Teamwork: Sees the need to work co-operatively with others and does so
- Communication: Communication is delivered in a way that promotes understanding
- Integrity and Trust: Be able to accept and adapt to change in policies and procedures
Education and Qualifications:
- Minimum GCSE/CSE/O Level Standard
- Apprenticeship electrical/Mechanical Qualification
Skills/Abilities:
- Technical capabilities relevant to the post, good communication and interpersonal skills
- Planning and organising
- Team player, able to work alone and plan activities accordingly
Other Attributes/Circumstances:
- Must have a current driving licence
- Capable of occasionally driving a 3.5-tonne van
What we can offer you:
- 33 days of Annual Leave which includes Bank Holidays
- Birthday Leave (An extra day off for your birthday)
- Recommend a Friend Scheme – Put forward a friend to work for us to earn a bonus (Subject to T&Cs)
- Recognition Scheme awarded each quarter and annually
- Wellbeing initiatives
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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