Resort Service Operative/Engineer

2 weeks ago


Mablethorpe, Lincolnshire, United Kingdom Inspired Full time

Job Title: Resort Service Operative/Engineer

Job Summary:

We are seeking a skilled and experienced Resort Service Operative/Engineer to join our team at Golden Sands Holiday Park. As a key member of our maintenance team, you will be responsible for providing technical support and maintenance services to our amusement equipment and facilities.

Key Responsibilities:

  • Provide technical support and maintenance services to our amusement equipment and facilities
  • Repair and maintain amusement equipment and coin changers as notified by the public or management team
  • Perform preventative maintenance on all equipment and investigate technical updates immediately
  • Repair parts or equipment in the workshop area
  • Ensure maximum security of company assets, including cash, service keys, and machines
  • Ensure all machines, workshop, and public areas are kept clean and tidy
  • Monitor machine performance and ensure machines operate to maximum potential
  • Respond to service calls within company targets
  • Carry out Portable Appliance Tests and Planned Preventative Maintenance (PPM) visits according to company schedules
  • Control and replace spares issued to you in accordance with laid-down procedures
  • Carry out installation pre-wiring as required
  • Carry out machine installations, changes, and removals as required
  • Attend regular debrief meetings with field management to discuss performance and answer problems
  • Attend training sessions as requested
  • Maintain regular contact with Remote Services in the manner prescribed by the company
  • Ensure all administration documentation is completed and submitted in accordance with company procedures

Person Specification:

  • Carry out any technical changes resulting from policy changes by the company
  • Service and maintenance is provided to the customer on a seven-day basis
  • Provide additional cover on service rota as required, including covering for absent staff
  • Attend service calls at sites in other sectors when required
  • Promote and maintain a good relationship with customers and promote a correct company image at all times
  • Ensure all company assets are safeguarded in accordance with company procedures
  • Comply with 4.2 Electrical regulations and ensure documentation is completed
  • Comply with the Health and Safety at Work Policy
  • Ensure all company rules, policies, procedures, and notices are clearly understood and adhered to at all times
  • Undertake any other duty within your competence as requested by management

Competencies:

  • Operational Performance: Seeks information from appropriate existing sources to handle tasks, issues, and problems
  • Customer Focus: Refers to higher authorities and/or established procedures and regulations when required
  • Personal Development: Seeks and responds positively to regular performance feedback from other people
  • Teamwork: Sees the need to work co-operatively with others and does so
  • Communication: Communication is delivered in a way that promotes understanding
  • Integrity and Trust: Be able to accept and adapt to change in policies and procedures

Education and Qualifications:

  • Minimum GCSE/CSE/O Level Standard
  • Apprenticeship electrical/Mechanical Qualification

Skills/Abilities:

  • Technical capabilities relevant to the post, good communication and interpersonal skills
  • Planning and organising
  • Team player, able to work alone and plan activities accordingly

Other Attributes/Circumstances:

  • Must have a current driving licence
  • Capable of occasionally driving a 3.5-tonne van

What we can offer you:

  • 33 days of Annual Leave which includes Bank Holidays
  • Birthday Leave (An extra day off for your birthday)
  • Recommend a Friend Scheme – Put forward a friend to work for us to earn a bonus (Subject to T&Cs)
  • Recognition Scheme awarded each quarter and annually
  • Wellbeing initiatives

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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