IT Infrastructure Technician

2 weeks ago


Belfast, United Kingdom HCLTech Full time
About the Role
We are seeking a highly skilled IT Infrastructure Technician to join our Field Services division at HCLTech. As a key member of our team, you will be responsible for providing expert technical support to clients, ensuring seamless service delivery, and contributing to the success of our organization.

The ideal candidate will possess excellent customer service skills, technical expertise, and the ability to work effectively in a team. You will be responsible for providing onsite IT support, troubleshooting complex issues, and collaborating with other teams to ensure exceptional service delivery.

This is an excellent opportunity for a motivated individual to join a dynamic team and contribute to the success of HCLTech's Field Services division.

Key Responsibilities
  • Provide onsite IT support with excellent customer service, technical expertise, and timeliness.
  • Work collaboratively with other teams to resolve customer problems and deliver exceptional service.
  • Research, resolve, and respond to complex technical questions and requests.
  • Develop and maintain knowledge of relevant products, current support policies, and methods of support delivery.

Requirements
  • Minimum 2 years experience in a deskside/field services/site support role.
  • Good standard of spoken and written English.
  • Experience working with European or US-based multinational corporations, preferably financial services.
  • Microsoft technology environment experience (Apple Mac support an advantage).

What We Offer
  • A competitive salary of $75,000 - $100,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Opportunities for professional growth and development within a dynamic organization.


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