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Front of House Team Lead

2 months ago

Paignton, Torbay, United Kingdom Loungers Full time
Lead the Front of House Team

Loungers is a unique and exciting place to work, and we're looking for a talented Front of House Supervisor to join our team. As a Supervisor, you'll play a key role in delivering exceptional customer service and ensuring that every customer leaves happy.

The Role:

  • Support the management team to maintain high standards of customer service
  • Lead from the front, setting the pace high for the team to deliver on time, every time
  • Focus on the detail, never settling for second best and striving for excellence in every aspect of the job
  • Develop and implement strategies to drive sales and improve customer satisfaction
  • Work closely with the team to achieve targets and goals

The Benefits:

  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of our brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
  • Christmas and Boxing Day off
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business

What We're Looking For:

  • Experience of working in a bar environment with serving freshly made food and drinks preparation
  • A natural talent and passion for hospitality
  • Extremely driven and relentless at overcoming challenges or obstacles
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs
  • Good communication skills with the ability to build rapport and trust
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS

Want to Learn More?

Follow us on LinkedIn or @life.at.lounge on TikTok to get a glimpse into life at Loungers and what it's like to work with us.