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Department Head

1 month ago

London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

pbJob Summary/b/ppAs a Department Head, you will be responsible for driving business results, customer satisfaction, and team performance. You will work closely with the Divisional Manager and other Department Heads to achieve common goals./ppbKey Responsibilities/b/pulliDrive service excellence by improving net promoter scores and key service drivers./liliCoach and develop team members through regular feedback and performance reviews./liliAnalyze team performance using metrics such as customer feedback and key performance indicators./liliManage key people statistics, including return to work, probation, and performance reviews./liliDrive team performance by agreeing and communicating standards and providing regular feedback and support./liliRecognize and reward team member performance in line with company values and behaviors./liliDrive commercial decisions by reviewing customer data, market trends, and stock information./liliSupport concession business growth by working with the Concessions Partnerships team./liliManage and maintain best sellers and stock risks through collaboration with Visual Merchandising and Buying and Merchandising./liliOptimize clienteling to retain and develop customer loyalty./liliUse insight, information, and analysis to draw conclusions and suggest strategic responses./li/ulpbWhat We Offer/b/pulliFlexible working options, including part-time, flexi-time, job sharing, or hybrid working./liliGenerous annual leave that increases with length of service./liliUp to five paid volunteering days./liliFamily leave policies, including Maternity, Paternity, Adoption, Surrogacy, and Shared Parental leave./liliDefined pension contribution scheme./liliGenerous bonus and/or commission scheme./liliEnviable team member discount, including sale previews and double discount days./liliExclusive local discounts on restaurants, bars, beauticians, and entertainment./liliSubsidized gym memberships./liliSustainable car salary sacrifice scheme (subject to eligibility criteria)./liliAccess to a wide range of training programs to help career development./li/ul