1st Line ICT Support Specialist

1 month ago


Glasgow, Glasgow City, United Kingdom CV-Library Full time

An exciting opportunity has opened up for a 1st Line Service Desk Engineer to join a Managed Service Provider (MSP) in Edinburgh. This role is perfect for individuals looking to build a solid foundation in IT support while gaining experience in a fast-paced MSP environment.

1st Line IT Service Desk Engineer
Edinburgh (Fully Onsite)
£25,000 - £28,000

Main Responsibilities:
  1. Provide 1st line technical support via phone, email, and ticketing systems.
  2. Troubleshoot hardware and software issues, escalating more complex issues when necessary.
  3. Monitor and manage client systems, ensuring smooth day-to-day IT operations.
Tech Requirements:
  1. Experience with Windows desktop operating systems.
  2. Familiarity with Office 365.
  3. Basic understanding of networking concepts (DNS, DHCP, TCP/IP).
Benefits:
  1. 22 days annual leave plus bank holidays
  2. Pension scheme
  3. On-the-job training and development opportunities
  4. Supportive team environment
  5. Opportunities for career progression within the MSP
  6. Company social events and team-building activities
  7. Free onsite parking

If you're interested in learning more about this exciting opportunity, please get in touch.



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