1st Line ICT Support Specialist
1 month ago
An exciting opportunity has opened up for a 1st Line Service Desk Engineer to join a Managed Service Provider (MSP) in Edinburgh. This role is perfect for individuals looking to build a solid foundation in IT support while gaining experience in a fast-paced MSP environment.
1st Line IT Service Desk Engineer
Edinburgh (Fully Onsite)
£25,000 - £28,000
- Provide 1st line technical support via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues, escalating more complex issues when necessary.
- Monitor and manage client systems, ensuring smooth day-to-day IT operations.
- Experience with Windows desktop operating systems.
- Familiarity with Office 365.
- Basic understanding of networking concepts (DNS, DHCP, TCP/IP).
- 22 days annual leave plus bank holidays
- Pension scheme
- On-the-job training and development opportunities
- Supportive team environment
- Opportunities for career progression within the MSP
- Company social events and team-building activities
- Free onsite parking
If you're interested in learning more about this exciting opportunity, please get in touch.
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