Digital Truth Discovery Manager

1 week ago


London, Greater London, United Kingdom Nuix Full time
About Nuix

Nuix is a leading provider of investigative analytics and intelligence software, empowering organizations to uncover the truth from vast amounts of digital data.

Job Summary

We are seeking an experienced Digital Truth Discovery Manager to lead our product support team, providing technical expertise and guidance to customers worldwide.

Key Responsibilities:
  • Lead a team of product support specialists to deliver exceptional customer service and resolve complex technical issues efficiently.
  • Collaborate with cross-functional teams to identify and troubleshoot technical problems, ensuring timely resolutions and continuous process improvements.
  • Develop and maintain a comprehensive knowledge base to enhance future support efficiency and effectiveness.
  • Provide technical guidance and training to team members and stakeholders, promoting best practices and expertise sharing.
  • Improve product support processes and procedures to consistently exceed customer satisfaction expectations.
  • Support sales efforts by providing technical assistance and product recommendations to customers.
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 8+ years of experience in technical support for SaaS products, with strong knowledge of web technologies (HTML, CSS, JavaScript).
  • Familiarity with cloud computing concepts and technologies (AWS, Azure, GCP).
  • Excellent problem-solving, analytical, and communication skills.
  • ITIL v4 certification and practicing.
  • Experience with ServiceNow and managing a team of technical support professionals.
  • Proven leadership and team management skills.
What We Offer:
  • A competitive salary of $120,000 per year, reflecting your value to our organization.
  • The opportunity to work with cutting-edge technology and innovative solutions that empower customers to find truth in a digital world.
  • A collaborative and dynamic work environment, promoting professional growth and development.
About the Role

This position will be based in our London office, requiring a minimum of 2-3 days on-site per week. The role involves working closely with cross-functional teams, including engineering, product management, and sales, to drive customer success and improve product support processes.



  • London, Greater London, United Kingdom Jameson Legal Tech Full time

    At Jameson Legal Tech, we are looking to hire an experienced Digital Discovery Specialist to join our team in London.This is a brand-new role that has arisen due to the continued growth of our digital discovery services. The successful candidate will be responsible for leading end-to-end management of digital discovery projects, including scoping, budgeting,...


  • London, Greater London, United Kingdom J.S. Held LLC Full time

    About J.S. Held LLCJ.S. Held LLC is a leading provider of digital investigations and discovery services. Our team of experts has extensive experience in handling complex, bespoke engagements for clients across various industries.Job OverviewWe are seeking an experienced Digital Forensics and E-Discovery Manager to join our team in London. This role offers a...

  • E Discovery Manager

    4 weeks ago


    London, Greater London, United Kingdom J.S. Held LLC Full time

    About Our TeamJ.S. Held LLC is a global leader in digital investigations and discovery, providing comprehensive services to companies, legal counsel, and financial institutions. We are seeking an eDiscovery Manager to join our team in London.About the RoleThe eDiscovery Manager will be responsible for end-to-end project management and client relationship...


  • London, Greater London, United Kingdom CV-Library Full time

    Job SummaryWe are seeking a highly skilled Electronic Discovery Senior Manager to join our team at CV-Library. As a key member of our e-discovery team, you will be responsible for managing multiple e-discovery projects and providing professional consulting services to law firms and corporate clients.Key ResponsibilitiesLiaise with clients and project...


  • London, Greater London, United Kingdom CV-Library Full time

    About the Role:We are seeking an experienced E-Discovery Project Manager to join our team at CV-Library. As an E-Discovery Project Manager, you will be responsible for managing multiple eDiscovery projects from initiation to project completion. This includes liaising with clients and project managers, utilising industry-standard software, and creating...


  • London, Greater London, United Kingdom Truth Consulting Full time

    About the RoleWe are seeking a highly skilled and experienced Associate Director to join our Behaviour & Culture team at Truth Consulting.Key ResponsibilitiesThe successful candidate will be responsible for:Forming insights and recommendations for brands using a range of methodologies, including qualitative research, semiotics, trends analysis, social...


  • London, Greater London, United Kingdom Jameson Legal. Full time

    E-Discovery Project Manager - London/Jersey/GuernseyA forward-thinking law firm is seeking an e-discovery project manager in London, this is a brand-new role that has arisen due to the continued development of their e-discovery team.This new role covers a variety of areas including project management, client liaison, platform management, quality control and...


  • London, Greater London, United Kingdom HBO Europe Original Programming Limited Full time

    Company OverviewWarner Bros. Discovery is a leading media and entertainment company that offers career-defining opportunities to talented individuals.Salary: We offer a competitive salary of $120,000 per annum, plus benefits and a performance-based bonus structure.Job DescriptionThis role will focus on driving business goals for Warner Bros. Discovery's...


  • London, Greater London, United Kingdom Nuix Full time

    Nuix is a pioneering software company empowering organizations to uncover truth in the digital world.We're seeking an experienced Digital Intelligence Solutions Manager to lead our product support team, ensuring timely and effective resolution of customer issues.This role involves collaborating with cross-functional teams to identify, troubleshoot, and...


  • London, Greater London, United Kingdom Jameson Legal Full time

    Job DescriptionA forward-thinking law firm in London is seeking an experienced E-Discovery Operations Manager to join their team. This role has arisen due to the continued development of their e-discovery team.About the RoleThis exciting new position will cover a variety of areas including project management, client liaison, platform management, quality...


  • London, Greater London, United Kingdom Dawning Truth Full time

    Job Summary:We are seeking a skilled and motivated Industrial Engineer to join our team at Dawning Truth. As a Junior Industrial Engineer, you will be responsible for driving continuous improvement and lean manufacturing processes in our business.Key Responsibilities:Implement efficiency improvement plans and help drive significant improvements in...


  • London, Greater London, United Kingdom Dawning Truth Full time

    At Dawning Truth, we are seeking an Industrial Quality Improvement Specialist to drive significant improvements in efficiency and help implement efficiency improvement plans. This role is in the South African motor manufacturing industry, specifically the manufacture of car batteries.Key Responsibilities:Help drive significant improvements in...


  • London, Greater London, United Kingdom Warner Bros. Discovery Full time

    Warner Bros. Discovery is a global leader in the media and entertainment industry.We are currently seeking an experienced Live Broadcast Coordinator to join our Network Origination Services team.The successful candidate will be responsible for planning and overseeing the execution of live broadcasts on linear/cloud-based Free to Air WBD brands and Eurosport...


  • London, Greater London, United Kingdom Dawning Truth Full time

    Job DescriptionDawning Truth is a leading battery manufacturer seeking an Industrial Quality Engineer - Efficiency Improvement to drive significant improvements in efficiency and implement lean manufacturing processes.About the RoleThis role involves introducing new ideas on how the business can be more effective, helping to reduce defect rates and defect...


  • London, Greater London, United Kingdom Dawning Truth Full time

    At Dawning Truth, we are seeking an Industrial Quality Improvement Specialist to join our team in East London.About the RoleThis is a permanent position reporting directly to the Industrial Engineering Manager. The successful candidate will be responsible for driving significant improvements in efficiency and implementing lean manufacturing processes in our...


  • London, Greater London, United Kingdom Dawning Truth Full time

    Company Overview Dawning Truth, a leading battery manufacturer, seeks an Industrial Quality Improvement Specialist to drive lean manufacturing processes and improve quality metrics. Job Summary This role is responsible for implementing efficiency improvement plans, introducing new ideas to enhance business effectiveness, and promoting quality as a culture...


  • London, Greater London, United Kingdom Police ICT Full time

    Police ICT seeks a Digital Forensics Validation Technical Manager to provide expertise in digital forensic tools and methods. Key responsibilities include designing and delivering forensic tool validation activities, developing and maintaining validation documentation, and ensuring compliance with ISO/IEC 17025:2017 and the Forensic Science Regulator’s...


  • London, Greater London, United Kingdom HBO Europe Original Programming Limited Full time

    About the RoleWe are seeking a skilled Digital Marketing Strategist to join our team at HBO Europe Original Programming Limited, driving business goals for Warner Bros. Discovery's Streaming Services and US Networks.This is an excellent opportunity to leverage your expertise in Paid Search campaigns and work closely with cross-functional teams to develop...


  • London, Greater London, United Kingdom WuXi Discovery Services Full time

    Job Title:Director, Project ManagementJob Summary:We are seeking a highly experienced Director, Project Management to join our team at WuXi Discovery Services. The successful candidate will be responsible for leading project management activities, supporting business development, and promoting our integrated discovery services platform.Key...

  • Programme Manager

    4 weeks ago


    London, Greater London, United Kingdom Our Future Health Full time

    We're seeking a skilled Programme Manager to support our teams in startup mode, focusing on feedback, engagement, and recontact. This role requires an adept agile practitioner with excellent facilitation and coaching skills to help us navigate ambiguity and remove obstacles.As a Programme Manager, you'll be responsible for helping our teams discover and make...