Luxury Spa Operations Manager
1 week ago
About Bannatyne
We are a leading health and wellness company, known for our commitment to excellence and innovation. Our spas offer a serene escape for our guests and a fulfilling career path for our employees.
Job Description:
The successful candidate will be responsible for overseeing daily operations of the spa, ensuring a seamless and relaxing experience for all guests. This will include leading, motivating, and managing a team of skilled therapists and support staff.
Key Responsibilities:
- Oversight of daily spa operations
- Team leadership and management
- Development and implementation of strategies to increase spa revenue and client satisfaction
- Performance of spa treatments as required
- Maintenance of high standards of cleanliness, safety, and customer service
- Management of inventory, budgets, and scheduling
Requirements:
- NVQ Level 2 & 3 Beauty Therapy qualification or equivalent
- KPI driven and results focused approach
- Dynamic interpersonal skills and a customer-focused attitude
- Excellent written and verbal communication skills
- Proven experience of delivering excellent customer service
- Ability to manage multiple priorities and make decisions quickly
- Experience of managing a team and strong people development skills
Benefits:
- B-Fuelled - Complimentary lunch or breakfast
- Flexible schedule
- 28 days annual leave increasing with tenure
- Free gym membership
- Complimentary gym membership after 2 years service
- Discounted spa treatments - 30%
- Discounted spa goods - 20% ELEMIS products
- Discounted meals and beverages - 50% cafe/bar
- Career & Personal Development training
- Mental Health Well-Being & EAP Services
- Length of services awards
- Staff awards and Bonuses
- Discounted entertainment and shopping
Salary: £35,000 per annum, depending on experience.
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