Digital Counsellor

4 weeks ago

StratforduponAvon, Warwickshire, United Kingdom The Portfolio Group Full time

{"Job Overview": "We are seeking a skilled Digital Counsellor to join our team at The Portfolio Group. As a Digital Counsellor, you will provide emotional support and guidance to clients via digital mediums, including email, video calls, live chat, and SMS. You will work in line with the BACP code of ethics, ensuring the highest level of service and support is provided to all service users.

Responsibilities:

* Provide an efficient and effective digital counselling service to all service users
* Effectively answer queries and triage to determine the most appropriate type of support required
* Demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed
* Demonstrate a thorough understanding of the products available to a service user and understand what support is most appropriate for the individual's needs
* Respond to all web enquiries and tailor responses to meet individual requirements
* Provide 'In the moment support' to service users via the Live Chat function and Live Video Calls

Essential Skills and Competencies:

* Minimum diploma level 4 in Counselling and minimum of 150 counselling hours
* 12 months post qualification experience
* Registered member of the BACP or equivalent (or COP booked)
* Relevant telephone experience
* High level of computer literacy (MS Office, Word, Excel and PowerPoint)
* High level of organisational ability; ability to work to tight deadlines and targets
* Good communication and customer service skills

Employee Benefits:

* BACP (or equivalent) membership and accreditation paid for
* BACP CBD Hub
* Up to \u00a370 per month for supervision
* Monthly incentives such as weekends away
* 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service
* Day off on your birthday
* Cash plan for you (and your children, if any)
* Contractual sick pay
* Private medical insurance after 5 years' service
* Pension Plan and Life Insurance
* Pension plan contributions increase after 5- and 7-years' service
* Holiday season bonus after 3 years' service
* Profit share scheme
* Season ticket loan scheme after 6 months and successful completion of probationary period
* Cycle to work scheme after 6 months and successful completion of probationary period
* Access to Employee Assistance Programme
* Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday
* Company incentives, access to discount schemes
* Discounted glasses/contact lenses prescription

If you are a qualified counsellor looking for a company that will invest in your development and career progression, we encourage you to apply for this exciting opportunity.

We are proud to be representing our Client, a trusted health and wellbeing network, in their search to add a Helpline Counsellor to their team. Our Client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as a Digital Counsellor.

We look forward to hearing from you.

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