Account Manager

21 hours ago


London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

Vertex IT Solutions Ltd is a leading IT services and solutions provider with 18 years of experience. We specialise in aligning our clients' IT infrastructure with their commercial objectives to support business growth.

The Role

We are seeking an Account Manager to be our clients' internal voice, championing their cause and needs, whilst being an ambassador within our customers' organisation. The successful candidate will be responsible for driving our relationship with our clients by understanding our clients' business and needs and aligning our services to our clients' requirements.

Key Responsibilities:
  1. Develop and maintain strong commercial relationships with key contacts at all assigned accounts.
  2. Develop a thorough understanding of the commercial arrangements with all assigned accounts.
  3. Manage customer relationships through regular executive communication, stakeholder management, and customer meetings.
  4. Enhance the strategic relationship with the customer on a medium to long-term basis through regular executive communication and strategic account development.
  5. Assist with and coordinate the creation of bespoke annual customer account plans to maximise the share of spend at all assigned accounts.
  6. Assist and coordinate the contract renewal process to help deliver client retention.
  7. Manage the service review and customer reporting process for all assigned accounts, which includes reviewing reports and presenting relevant analysis and insight.
  8. Manage the internal account review and reporting processes for all assigned accounts, including analysis on profitability and upsell opportunities.
  9. Participate in service transition activities from sales to delivery to ensure customers' expectations are managed effectively throughout the transition process.
  10. Develop account plans to deliver margin growth within your account base and maximise upsell opportunities.
  11. Participate in sales marketing campaigns and events to raise the Company's profile in the market and establish the business as a strategic long-term partner for our clients and customers.

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience.



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