Team Leader

3 weeks ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time

About the Role

We are seeking an experienced Team Leader to join our Recoveries department, responsible for leading and inspiring a team of colleagues within the Claims team. As a Team Leader, you will be responsible for setting and managing colleagues' annual and monthly objectives, holding regular monthly one-to-one meetings to optimize performance, and providing coaching and development plans to ensure each colleague is receiving the right level of support.

Key Responsibilities

  • Leading and inspiring a team of colleagues within the Recoveries department (Claims)
  • Setting and managing colleagues' annual and monthly objectives, and holding regular monthly one-to-one meetings to optimize performance
  • Providing monthly coaching and development plans, ensuring each colleague is receiving the right level of support
  • Conducting regular audits on colleagues
  • Managing all HR-related issues in line with business best practice
  • Managing departmental/team complaint handling

Requirements

  • Previous team management experience (insurance/claims experience beneficial)
  • Proven track record of driving and delivering results
  • Committed to own self-development and that of colleagues

What We Offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training, and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits

  • Attractive salary based on experience (pay reviews also completed each year)
  • Flexible working - we champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home
  • Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March
  • Physical wellbeing - we like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan
  • Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee-free independent mortgage advice, and free access to financial wellbeing support
  • Mental wellbeing programme - at Hastings Direct, we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well

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