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Digital Banking Director

2 months ago

London, Greater London, United Kingdom Lloyds Banking Group Full time

About Us


Lloyds Banking Group is a leading UK digitally-led relationship bank, committed to creating a values-led culture and building a workforce that reflects the diversity of our customers and communities.



Job Description

We are seeking an experienced Digital Banking Director to join our Business and Commercial Banking (BCB) team. This role will play a key part in strengthening, deepening and growing our customer relationships with accountability for four critical strategic initiatives across the BCB business unit: Strategy & Propositions; Sector & Segmentation; Customer Experience & Insight and Social Sustainability.



Main Responsibilities

  • Lead on strategy development for BCB, leveraging external best practice and emerging trends to inform our approach.
  • Lead the sector and segment proposition centre of excellence, liaising with stakeholders to formulate clear and succinct customer-focused, commercially driven propositions.
  • Oversee the strategic view of the products and propositions offered to clients across channels, sectors and segments.
  • Drive collaboration on resolution of customer experience pain points and proactively monitor performance across segments, processes and channels.
  • Lead our social sustainability and inclusive business agenda, driving improvements to access to finance to under-represented groups and regions.
  • Built and communicate business cases grounded in strong commercial rigour and influence at Senior Executive level.
  • Effectively manage relationships across the BCB and broader LBG network to drive maximum impact.
  • Ensure an effective system of risk management and controls to identify, assess, monitor, control and mitigate risks in line with risk appetite.
  • Create a compelling vision and lead a team of highly motivated colleagues, bringing out the best in them.


Requirements

To succeed in this role, you will need:



  • A deep understanding of business and commercial banking industry, including external knowledge of industry best practice and opportunities for change.
  • The ability to envision a desired future and translate this vision into clearly defined goals.
  • Strong commercial acumen and the ability to use data to predict changing customer needs.
  • Excellent stakeholder management skills, balancing the needs of multiple stakeholders.
  • Creative problem-solving skills, making sense of complex information to effectively solve problems.
  • A proactive approach to identifying and managing risk, with a clear understanding of the regulatory landscape.
  • The ability to motivate a team to work together to achieve a common goal.


What We Offer

We offer a competitive salary of £120,000 - £150,000 per annum, plus benefits including:



  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • Up to 30 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies


About Working for Us

We're focused on creating a values-led culture and are committed to building a workforce that reflects the diversity of our customers and communities. We welcome applications from under-represented groups and are disability confident, offering reasonable adjustments to our recruitment processes where needed.