Delivery Operations Specialist

1 day ago


Bath, Bath and North East Somerset, United Kingdom The Social Shepherd Full time

About The Social Shepherd

We're a social-first agency helping global brands, household names, and high-growth scale-ups accelerate their business growth.

Our full-service offering includes Social, Paid, Creative, Influencer and Strategy.

We operate in Bath, London and New York with a team of 65+.

The successful Delivery and Operations Manager will be responsible for ensuring the smooth execution of client projects and optimising internal delivery operations.

This role focuses on ownership of the agency's project management tool (ClickUp), managing internal resources, refining delivery processes, and coordinating freelancers and external suppliers.

Key Responsibilities:

  • Act as the primary owner of the agency's project management tool (ClickUp), ensuring proper use across teams and projects.
  • Optimise workflows and ensure team alignment with the tool.

Resource Management

  • Allocate internal resources across projects to balance workloads effectively.
  • Monitor team capacity and adjust allocations to meet deadlines alongside our client services team.

Delivery Processes

  • Own and refine key delivery processes, such as managing time-in-lieu systems or other compensation systems.
  • Implement tracking systems to enhance delivery efficiency.

Freelancer Management

  • Manage the agency's roster of freelancers, from recruitment to allocation and performance tracking.
  • Serve as the main point of contact for freelancers, ensuring clear communication and seamless integration into projects.

Supplier and External Resource Coordination

  • Support managing external suppliers, such as shoot locations, models, and equipment providers.
  • Develop and maintain sourcing processes for external suppliers to ensure quality and timeliness.

Additional Responsibilities

  • Collaborate with account managers and creative teams to align resources with client needs.
  • Continuously assess and improve operational workflows to boost productivity and service quality.
  • Solve logistical challenges, ensuring smooth project execution.

Requirements

Experience and Knowledge

  • A minimum of 4 years experience in delivery, operations, or project management roles within a creative or marketing agency.
  • Advanced proficiency with ClickUp or similar project management tools, including workflow creation and team training.
  • Familiarity with managing freelancers, external suppliers, and operational budgets.
  • Demonstrated commercial experience, including budget management and resource cost efficiency.
  • Experience coordinating external suppliers, such as shoot locations, models, and equipment.

Skills and Competency

  • Exceptional organisational and time-management skills to handle multiple points of contact.
  • Strong communication abilities for directing internal teams and external partnerships.
  • Confident and strong-willed approach to managing delivery teams, with the ability to resolve challenges effectively.
  • High attention to detail for tracking processes, resources, and deliverables.
  • Excellent communication and interpersonal skills for effective collaboration.
  • Proactive problem-solving mindset.

Salary

£35,000 to £45,000 depending on experience. As a reference, this salary is competitive compared to industry standards.


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