Retail Team Leader

2 weeks ago

Birkenhead, Wirral, United Kingdom Deichmann Full time
{"title": "Retail Supervisor Position", "description": "Role Overview

Deichmann is seeking a highly motivated and enthusiastic Retail Supervisor to join our team in our Birkenhead store. As a key member of our store management team, you will play a vital role in delivering an exceptional shopping experience to our customers.

Key Responsibilities
  • Lead and supervise the store team in the absence of the Store Manager, ensuring seamless store operations and customer satisfaction.
  • Open and close the store, including cashing up and completion of associated administrative duties, maintaining accurate records and ensuring compliance with company policies.
  • Provide exceptional customer service, offering product recommendations and promoting complementary products to enhance customer satisfaction and sales.
  • Assist management in leading the team to achieve store sales targets and Key Performance Indicators (KPIs), driving business growth and success.
  • Support team members as needed, providing guidance and coaching to ensure they have the necessary skills and knowledge to excel in their roles.
  • Maintain a visually appealing store environment, ensuring merchandise is correctly merchandised, product displays are refreshed, and the store is well-organized and inviting to customers.
  • Process stock deliveries and store transfers, ensuring accurate inventory management and minimizing stock discrepancies.
  • Address customer queries and complaints in a professional and courteous manner, resolving issues promptly and fairly.
Requirements
  • Previous supervisory experience, including cash handling and banking, with a proven track record of success in a retail environment.
  • Strong interpersonal and communication skills, with the ability to lead, motivate, and work effectively with a diverse team.
  • Self-motivated, with a positive and can-do attitude, able to work independently and as part of a team.
  • Ability to work calmly under pressure, with a methodical approach to completing daily tasks and a high level of attention to detail.
  • Flexibility to work any day, including weekends, and a commitment to working 16 hours per week.
What We Offer

As a Retail Supervisor at Deichmann, you will enjoy a competitive hourly rate of up to £12.64 per hour, plus performance-related bonuses. You will also have the opportunity to grow and develop your retail career, with a focus on customer satisfaction, sales growth, and team success.

", "salary": "up to £12.64 per hour + performance-related bonus"}

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