Help Desk Technician

19 hours ago


Pontypridd, Rhondda Cynon Taf, United Kingdom Michael Page Full time

Pontypridd is home to a renowned Public Sector and Government organisation, and we are now looking for a Help Desk Technician to join their team. As a Technical Support Professional, you will play a vital role in ensuring seamless IT operations.

Your primary responsibilities will be:

  1. Fielding technical queries from end-users
  2. Escalating complex issues to senior support staff
  3. Maintaining accurate records of all incidents and resolutions

To excel in this position, you will require:

  • Proven experience in a help desk environment
  • Strong analytical and problem-solving skills
  • Excellent communication and teamwork abilities

The compensation package includes:

  • £28,000 - £38,000 per annum
  • Contributory pension scheme and generous holiday allowance
  • Opportunities for career advancement and professional growth


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