Customer Account Manager
2 days ago
Nigel Wright Group is supporting a North-East based B2B SaaS business in their search for a Customer Account Manager. Due to significant growth, this role has been created to drive the company growth strategy with a specific focus on improving revenue retention. This role is crucial in driving both customer success and financial efficiency for the company.
Role Profile:- Act as a trusted advisor for key accounts, providing expert guidance and support to drive business growth.
- Drive proactive engagement to maintain high levels of product adoption and customer retention, ensuring seamless customer experiences.
- Responsible for account renewal and expansion, identifying opportunities to increase revenue and protect customer relationships.
- Collaborate with internal departments to act as the conduit between client and business, ensuring alignment and effective communication.
- Financial management of customer accounts, including accurate and timely invoicing, to maintain financial accuracy and compliance.
- Create and analyse financial reports, providing insights into account usage and trends to inform retention strategies and identify areas for revenue growth.
- Maximise upsell and cross-sell opportunities to increase and protect revenue, driving business growth and customer satisfaction.
- Regularly review accounts to identify potential risk and manage churn, ensuring proactive and effective risk management.
- Highly commercial and financially astute individual with experience in a B2B SaaS environment, with a proven track record of driving revenue growth and customer success.
- Proven experience in a customer account management role, particularly with a focus on subscription management and financial administration, with a strong understanding of financial software tools and platforms.
- Proficient with financial software tools like Stripe, Excel, and other financial management platforms, with the ability to create complex financial models and analyse large datasets.
- Proven ability to develop and implement effective processes and procedures that enhance customer success and retention, with a focus on financial accuracy and compliance.
- Proficiency in Excel for financial analysis, data management, and reporting, with the ability to generate meaningful insights and drive business decisions.
- Experience using subscription management and billing platforms such as Stripe, Chargebee, Zuora, or similar tools, as well as Hubspot CRM systems for tracking customer engagement and retention.
- Exceptional organisational and administrative capabilities, with an eye for detail and accuracy in managing financial records, contracts, and subscription data.
- Ability to analyse financial and customer data to inform retention strategies and identify areas for revenue growth, with a strong understanding of KPIs related to net recurring revenue, churn, and customer lifetime value.
- Excellent communication skills with the ability to navigate complex customer relationships, resolve financial issues, and ensure a high level of customer satisfaction.
- Ability to work cross-functionally with Finance, Sales, Marketing and Customer Success teams to ensure alignment on customer accounts and financial strategies.
Hybrid working pattern with at least three days in the North East based office, with opportunities for remote work and flexible working arrangements.
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Customer Account Manager
7 days ago
Tyne and Wear, United Kingdom Nigel Wright Group Full timeThe Opportunity:Nigel Wright Group is seeking a highly skilled Customer Account Manager to drive revenue growth and customer success for a North-East based B2B SaaS business. This role is critical in developing and executing strategies to improve revenue retention and drive business growth.Key Responsibilities:• Act as a trusted advisor for key accounts,...
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Customer Account Manager
7 days ago
Tyne and Wear, United Kingdom Nigel Wright Group Full timeThe Opportunity:Nigel Wright Group is seeking a highly skilled Customer Account Manager to drive revenue growth and customer success for a North-East based B2B SaaS business. This role is critical in developing and executing strategies to improve revenue retention and drive business growth.Key Responsibilities:• Act as a trusted advisor for key accounts,...
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Customer Account Manager
3 days ago
Tyne and Wear, United Kingdom Nigel Wright Group Full timeThe Opportunity:Nigel Wright Group is seeking a highly skilled Customer Account Manager to drive revenue growth and customer success for a North-East based B2B SaaS business. This role is critical in developing and executing strategies to improve revenue retention and drive business growth.Key Responsibilities:• Develop and maintain strong relationships...
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Customer Account Manager
3 days ago
Tyne and Wear, United Kingdom Nigel Wright Group Full timeThe Opportunity:Nigel Wright Group is seeking a highly skilled Customer Account Manager to drive revenue growth and customer success for a North-East based B2B SaaS business. This role is critical in developing and executing strategies to improve revenue retention and drive business growth.Key Responsibilities:• Develop and maintain strong relationships...
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Customer Account Manager
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Tyne and Wear, United Kingdom Nigel Wright Group Full timeThe Opportunity:Nigel Wright Group is seeking a highly skilled Customer Account Manager to drive the company's growth strategy and improve revenue retention. This role is crucial in driving customer success and financial efficiency for the company.Key Responsibilities:Act as a trusted advisor for key accounts, providing proactive engagement to maintain high...
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Customer Account Manager
2 weeks ago
Tyne and Wear, United Kingdom Nigel Wright Group Full timeThe Opportunity:Nigel Wright Group is seeking a highly skilled Customer Account Manager to drive the company's growth strategy and improve revenue retention. This role is crucial in driving customer success and financial efficiency for the company.Key Responsibilities:Act as a trusted advisor for key accounts, providing proactive engagement to maintain high...
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Customer Account Manager
2 weeks ago
Tyne and Wear, United Kingdom Nigel Wright Group Full timeThe Opportunity:Nigel Wright Group is supporting a North-East based B2B software company in their search for a Customer Account Manager. Due to significant growth, this role has been created to drive the company's growth strategy with a specific focus on improving revenue retention. This role is crucial in driving both customer success and financial...
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Customer Account Manager
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Tyne and Wear, United Kingdom Nigel Wright Group Full timeThe Opportunity:Nigel Wright Group is seeking a highly skilled Customer Account Manager to drive revenue growth and customer success for a North-East based B2B SaaS business. This role is critical in developing and executing strategies to improve revenue retention and drive business growth.Key Responsibilities:• Act as a trusted advisor for key accounts,...
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