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Fitness Experience Host
2 months ago
We are seeking a highly motivated and enthusiastic Membership Experience Host to join our team at Everlast Gyms in Bristol. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that every member and guest has an outstanding experience in our club.
Your primary duties will include:
- Maximising every member and guest's experience in our club
- Supporting the sales and retention of memberships through excellent customer service
- Contributing to the cleaning and hygiene standards of the club as and when required
- Being a competent key holder of the club, covering shifts as and when required
- Having a good understanding of the membership software system
- Ensuring you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these
- Supporting the Fitness Manager with Gym Floor
- Ensuring that you have experienced the products and services on offer
- Ensuring the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team
- Driving the secondary, spend KPI targets
- Competently dealing with every member complaint you experience, and ensuring the relevant manager is made aware
To be successful in this role, you will need to possess the following qualities:
- An outgoing personality with a positive mindset
- Competence with all administrative duties
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role
- Willingness and ability to participate in learning and development opportunities, to progress both your competencies and career
- Able to drop into operational key holder duties as and when the business requires
- Passion for fitness, administration and customer service
- Flexibility to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members
- Target focussed to support the club with sales and retention towards achieving success for the business
Everlast Gyms is a dynamic and ambitious company that is passionate about delivering exceptional customer experiences. We are committed to providing our members with the best possible service and facilities, and we are looking for like-minded individuals to join our team.
As a Membership Experience Host, you will be part of a close-knit team that is dedicated to delivering outstanding results. You will have the opportunity to develop your skills and knowledge, and to progress your career within the company.
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we would love to hear from you. Please visit our LinkedIn page to learn more about our company values and culture.