Vehicle Damage Estimator

24 hours ago


Warrington, Warrington, United Kingdom Solus Accident Repair Centres Full time
About Solus Accident Repair Centres
Solus is one of the largest body repair groups in the UK, wholly owned by Aviva. Our expert team of over 1000 people across 25 locations have repaired over 700,000 vehicles in the last 15 years.

Job Overview
We are seeking a skilled Vehicle Damage Estimator to join our team at Solus Accident Repair Centres. As a key member of our team, you will play a crucial role in delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities:
  • Carry out computerised estimates using Audatex.
  • Communicate with customers to provide repair information and an indication of completion time.
  • Compile all relevant information and complete supporting documentation.
  • Record all estimate / repair information on the Advance system.
  • Monitor progress of the vehicle through the repair process.
  • Negotiate estimates with the Aviva Engineer when required.
  • Discuss claim related issues with the Aviva Engineers.
  • Identify opportunities for non-insurance related repairs.
  • Assist other team members as and when required.
  • Discuss disputes and resolution.
  • Educate, support and aid Vehicle damage consultants within the Aviva Fulfilment centre.

Requirements

Desirable qualifications and experience:

  • Proven experience or knowledge of working in the automotive repair industry.
  • ATA Accredited - Required.
  • AQP qualification.
  • Customer service skills - experience of delivering high quality service to customers.
  • Planning and organisational skills.
  • Flexibility and adaptability managing workflow across a number of departments/specialisms.

Benefits
Our excellent benefits package includes:
  • A competitive bonus scheme.
  • Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family.
  • Competitive employer matched pension contributions.
  • Discounts on Aviva products and services.
  • Savings and benefits schemes.
  • Discounts and schemes for electric vehicle purchase for all employees.

Salary Information
The estimated salary for this position is £35,000 - £45,000 per annum depending on experience.

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