Senior Helpdesk Engineer

13 hours ago


Leatherhead, Surrey, United Kingdom KBR Inc Full time
About the Role:

We are seeking a Senior Helpdesk Engineer to join our team at KBR Inc. As a Senior Helpdesk Engineer, you will be responsible for providing technical support to customers across multiple contracts. This will involve acting as the initial point of contact for all queries relating to the system, business processes, reporting, and change requests.

The successful candidate will have strong IT skills, excellent communication skills, and the ability to work in a fast-paced environment. This is a 12-month fixed-term contract role, offering a competitive salary of £40,000 - £55,000 per annum, depending on experience. The ideal candidate will have experience creating, triaging, and managing support tickets to resolution or escalation.

The job will require the successful candidate to cover a support period of 08:30 – 17:30. A full driving license and security clearance are also required. The company offers a range of benefits, including hybrid working, professional development opportunities, and a positive and inclusive work environment. If you are looking for a challenging and rewarding role, please apply now.

Key Responsibilities:
  • Provide technical support to customers across multiple contracts.
  • Act as the initial point of contact for all queries relating to the system, business processes, reporting, and change requests.
  • Log and triage queries, escalating as required.
  • Take ownership for your own performance and actively seek opportunities for improvement and development.

Requirements:
  • Experience creating, triaging, and managing support tickets to resolution or escalation.
  • Strong IT skills.
  • Excellent communication skills.
  • Ability to work in a fast-paced environment.
  • Full driving license.
  • Security clearance.


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