Complaints Management Specialist
4 days ago
We are seeking a highly skilled Complaints Manager to join our team at Adur District and Worthing Borough Councils. As a key member of our corporate team, you will be responsible for managing the corporate and complaints process, striving for excellence in complaints management.
Key Responsibilities- Oversee the effective management of complaints across the council, ensuring appropriate policies, procedures, and guidance are in place and followed.
- Provide advice and assurance to colleagues when dealing with complaints received from members of the public, Local Government and Social Care Ombudsman (LGSCO), and Housing Ombudsman (HO).
- Monitor complaints, analyse trends, and provide qualitative and quantitative reports to drive improvements in service areas.
- Review root causes, identify lessons, and implement process and behavioural improvements.
- Develop and maintain effective relationships with stakeholders, including Council members, staff, and external partners.
- Manage and develop a team of up to 3 members of staff, providing guidance, support, and coaching to ensure high performance.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret data and drive improvements.
- Proven experience in complaints management, with a strong understanding of relevant policies and procedures.
- Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- A competitive salary and benefits package, including a generous leave entitlement and local government pension.
- Opportunities for professional development and training, to support your career growth and success.
- A supportive and inclusive work environment, with a commitment to diversity and equality.
- A range of employee benefits, including flexible working options, occupational health, and an employee assistance programme.
-
Complaints Management Specialist
24 hours ago
Worthing, West Sussex, United Kingdom Adur District and Worthing Borough Councils Full timeJob Title: Complaints ManagerJoin our team as a Complaints Manager and play a key role in ensuring the highest standards of complaints management across Adur District and Worthing Borough Councils.About the RoleWe are seeking an experienced and skilled Complaints Manager to join our team. As a Complaints Manager, you will be responsible for managing the...
-
Complaints Management Specialist
22 hours ago
Worthing, West Sussex, United Kingdom Adur District and Worthing Borough Councils Full timeJob Title: Complaints ManagerJoin our team as a Complaints Manager and play a key role in ensuring the highest standards of complaints management across Adur District and Worthing Borough Councils.About the RoleWe are seeking an experienced and skilled Complaints Manager to join our team. As a Complaints Manager, you will be responsible for managing the...
-
Complaints Management Specialist
2 weeks ago
Worthing, West Sussex, United Kingdom Adur District and Worthing Borough Councils Full timeJob SummaryWe are seeking a highly skilled Complaints Manager to join our team at Adur District and Worthing Borough Councils. As a key member of our corporate team, you will be responsible for managing the complaints process, ensuring that we provide excellent service to our customers.Key ResponsibilitiesManage the corporate complaints process, ensuring...
-
Complaints Management Specialist
2 weeks ago
Worthing, West Sussex, United Kingdom Adur District and Worthing Borough Councils Full timeJob SummaryWe are seeking a highly skilled Complaints Manager to join our team at Adur District and Worthing Borough Councils. As a key member of our corporate team, you will be responsible for managing the complaints process, ensuring that we provide excellent service to our customers.Key ResponsibilitiesManage the corporate complaints process, ensuring...
-
Complaints Quality Assurance Specialist
24 hours ago
Worthing, West Sussex, United Kingdom Allergy Therapeutics Full timeJob Title: Complaints Quality Assurance SpecialistYou will be experienced within a similar role having gained this experience within a pharmaceutical manufacturing environment, with a minimum of 2 years' experience in a GMP environment.Key Responsibilities:Manage batch releases and be flexible to changing priorities.Provide Quality guidance in support of...
-
Complaints Quality Assurance Specialist
20 hours ago
Worthing, West Sussex, United Kingdom Allergy Therapeutics Full timeJob Title: Complaints Quality Assurance SpecialistYou will be experienced within a similar role having gained this experience within a pharmaceutical manufacturing environment, with a minimum of 2 years' experience in a GMP environment.Key Responsibilities:Manage batch releases and be flexible to changing priorities.Provide Quality guidance in support of...
-
Complaints Quality Assurance Specialist
4 days ago
Worthing, West Sussex, United Kingdom Allergy Therapeutics Full timeJob Title: Complaints Quality Assurance SpecialistYou will be experienced within a similar role having gained this experience within a pharmaceutical manufacturing environment, with a minimum of 2 years' experience in a GMP environment.Key Responsibilities:Manage a number of batch releases and be flexible to changing priorities.Provide Quality guidance in...
-
Complaints Quality Assurance Specialist
4 days ago
Worthing, West Sussex, United Kingdom Allergy Therapeutics Full timeJob Title: Complaints Quality Assurance SpecialistYou will be experienced within a similar role having gained this experience within a pharmaceutical manufacturing environment, with a minimum of 2 years' experience in a GMP environment.Key Responsibilities:Manage a number of batch releases and be flexible to changing priorities.Provide Quality guidance in...
-
Complaints Resolution Manager
2 weeks ago
Worthing, West Sussex, United Kingdom Adur District and Worthing Borough Councils Full timeJob Summary:The Complaints Manager will be responsible for overseeing the effective management of complaints across the council, ensuring appropriate policies, procedures, and guidance are in place and followed.Key Responsibilities:Manage the corporate and complaints process, striving for excellence in complaints management.Provide advice and assurance to...
-
Complaints Resolution Manager
2 weeks ago
Worthing, West Sussex, United Kingdom Adur District and Worthing Borough Councils Full timeJob Summary:The Complaints Manager will be responsible for overseeing the effective management of complaints across the council, ensuring appropriate policies, procedures, and guidance are in place and followed.Key Responsibilities:Manage the corporate and complaints process, striving for excellence in complaints management.Provide advice and assurance to...
-
Credit Controller Specialist
4 days ago
Worthing, West Sussex, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHays Specialist Recruitment Limited is seeking a skilled Credit Controller to join their team in Brighton. As a key member of the team, you will be responsible for managing customer accounts, ensuring timely payments, and maintaining positive relationships with clients.Key ResponsibilitiesMonitor customer accounts for non-payment, delayed...
-
Credit Controller Specialist
4 days ago
Worthing, West Sussex, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHays Specialist Recruitment Limited is seeking a skilled Credit Controller to join their team in Brighton. As a key member of the team, you will be responsible for managing customer accounts, ensuring timely payments, and maintaining positive relationships with clients.Key ResponsibilitiesMonitor customer accounts for non-payment, delayed...
-
Credit Controller Specialist
2 weeks ago
Worthing, West Sussex, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHays Specialist Recruitment Limited is seeking a skilled Credit Controller to join their team in Brighton. As a key member of the team, you will be responsible for managing customer accounts, ensuring timely payments, and maintaining positive relationships with clients.Key ResponsibilitiesMonitor customer accounts for non-payment, delayed...
-
Credit Controller Specialist
2 weeks ago
Worthing, West Sussex, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHays Specialist Recruitment Limited is seeking a skilled Credit Controller to join their team in Brighton. As a key member of the team, you will be responsible for managing customer accounts, ensuring timely payments, and maintaining positive relationships with clients.Key ResponsibilitiesMonitor customer accounts for non-payment, delayed...
-
Credit Controller Specialist
1 week ago
Worthing, West Sussex, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a skilled Credit Controller to join our team at Hays Specialist Recruitment Limited in Brighton. As a key member of our team, you will be responsible for managing customer accounts, ensuring timely payments, and maintaining positive relationships with clients.Key ResponsibilitiesMonitor customer accounts for non-payment, delayed...
-
Credit Controller Specialist
1 week ago
Worthing, West Sussex, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a skilled Credit Controller to join our team at Hays Specialist Recruitment Limited in Brighton. As a key member of our team, you will be responsible for managing customer accounts, ensuring timely payments, and maintaining positive relationships with clients.Key ResponsibilitiesMonitor customer accounts for non-payment, delayed...
-
Credit Controller Specialist
1 week ago
Worthing, West Sussex, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a skilled Credit Controller to join our team at Hays Specialist Recruitment Limited in Brighton. As a key member of our team, you will be responsible for managing customer accounts, ensuring timely payments, and maintaining positive relationships with clients.Key ResponsibilitiesMonitor customer accounts for non-payment, delayed...
-
Credit Controller Specialist
1 week ago
Worthing, West Sussex, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a skilled Credit Controller to join our team at Hays Specialist Recruitment Limited in Brighton. As a key member of our team, you will be responsible for managing customer accounts, ensuring timely payments, and maintaining positive relationships with clients.Key ResponsibilitiesMonitor customer accounts for non-payment, delayed...
-
Real Estate Negotiation Specialist
3 weeks ago
Worthing, West Sussex, United Kingdom AMR - Specialist Property Recruiters Full timeAbout the RoleWe are seeking a dynamic and enthusiastic Sales Negotiator to join our team at AMR - Specialist Property Recruiters. Whether you are a trainee looking to start your career in the property industry or an experienced negotiator aiming to take the next step, our client is offering an attractive package tailored to your level of experience.Key...
-
Worthing, West Sussex, United Kingdom Sussex Partnership NHS FoundationTrust Full timeSussex Partnership NHS Foundation Trust: Clinical Director of Specialist Services DivisionWe are seeking an ambitious and innovative Clinical Director to lead our Trust-wide Specialist Division, encompassing Forensic Services, Learning Disability & Autism Services, Early Intervention, Perinatal, and Children & Young People's Mental Health.The successful...