Nighttime Support Professional

3 weeks ago

Hounslow, Greater London, United Kingdom Look Ahead Full time

Transform Lives with Our Young People Service


We're seeking a kind, compassionate, and resilient Support Worker to join our dynamic Young People service in Hounslow. As a key member of our team, you will play a vital role in empowering young individuals to manage their tenancies and live independent lives of their choosing in the community.


About the Role


As a Support Worker, you will be responsible for ensuring continuity of our support service at night and for keeping customers and the building safe. You will work closely with other team members to handle the service caseload and administrative responsibilities.


Your Key Responsibilities Will Include:



  • Building supportive, trusting relationships with customers and creating a positive atmosphere
  • Working proactively with other members of the team to handle the service caseload and administrative responsibilities
  • Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
  • Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
  • Providing support with daily living activities, including practical assistance to support customers to independent living budgeting, cooking, establishing a night time routine
  • Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
  • Assisting in the recording and reporting of customer incidents
  • Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
  • Developing productive relationships with partner organisations to improve service outcomes
  • Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
  • Involving customers in the design, development and delivery of the service
  • Encouraging and enabling tenants to pay their rent and avoid personal debt
  • Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times fire risk assessments, fire alarm checks etc
  • Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
  • Being responsible for the handover of key information between shifts
  • Adhering to all other Look Ahead's policies and procedures
  • Engaging in learning and development activity to increase knowledge and skills
  • Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

About You


We're looking for someone who is fundamentally calm and resilient, able to apply the right balance of care and support dependent on the needs of the customer. You will be able to thrive in a dynamic and diverse environment, and be confident with high levels of self-esteem.


What We Offer


As a Support Worker with Look Ahead, you will have the opportunity to make a real difference in the lives of the customers we support. You will be part of a dynamic and supportive team, and will have access to a range of benefits including



  • Competitive salary
  • Opportunities for career progression
  • Training and development opportunities
  • Enhanced annual leave
  • Pension scheme
  • Staff discounts
  • Healthcare

How to Apply


If you're passionate about supporting vulnerable adults and want to make a real difference in their lives, we'd love to hear from you. Please submit your application, including your CV and a covering letter, to our website.

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