Equipment Maintenance Specialist

3 days ago

Hounslow, Greater London, United Kingdom Damicor Ltd Full time

The role of Field Service Engineer at Damicor Ltd involves working as part of a supportive and collaborative team in the service department based in the Heathrow area. This position requires troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer sites, specifically Heathrow Airport, ensuring first-class customer satisfaction.

As an Equipment Maintenance Specialist with Damicor Ltd, you will have excellent opportunities for growth across the business, both locally and globally. You will experience an inclusive environment, strong leadership, and a focus on safety and wellbeing. The company offers flexibility to choose from a wide range of benefits to suit your lifestyle, providing support from a health and wellbeing, financial and lifestyle perspective.

This is a critical role within the service department, and we can only consider applicants who are eligible for UK security clearance due to the sensitive nature of the work involved.

Your key responsibilities as a Technical Support Engineer (Field Service) include:

  • Meet daily service repair needs and drive customer satisfaction
  • Install, repair, and maintain Trace and X-Ray equipment in the field; provide customer training as needed
  • Document all inspections, maintenance, and repair work promptly
  • Manage repair parts cycle time, order, install, and return parts efficiently
  • Review logs for open issues, prepare formal reports to customers
  • Maintain and calibrate tools and test equipment
  • Provide technical support to customers and peers
  • Participate in site surveys, pilot programs, special projects, and meetings
  • Establish and maintain close relationships with senior FSEs and Product Managers
  • Ensure compliance with health, safety, and environmental policies

We are looking for an Electrical and Mechanical Equipment Technician with a Level 3 Engineering qualification or equivalent work experience. Your proficiency in reading electrical/mechanical schematics, strong troubleshooting skills, and experience in field repair of electrical and electronic systems are essential.

In addition, you should have computer literacy, MS Office Suite proficiency, and aptitude for learning specialized software. Excellent communication, organizational, and interpersonal skills are required, along with a strong customer service orientation and ability to handle stressful situations.

Self-motivated, reliable, and accountable individuals who are willing to travel at short notice and possess manual handling ability are encouraged to apply.

The estimated salary for this role is £50,000-£60,000 per annum, depending on experience. If you are interested in this opportunity, please submit your application.

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