Facilities Assistant

1 day ago

Oxford, Oxfordshire, United Kingdom Atlas Full time
About The Role

Atlas Workplace Services is seeking a skilled Facilities Assistant to join our team near Oxford, working on site 2 days a week. As a Facilities Assistant, you will be responsible for ensuring the delivery and performance of facilities services on the Infineum contract.

Key Responsibilities
  • Ensure the highest focus on customer services and assist with the measurement of service as required.
  • Provide a porterage and stores service, including the collection and delivery of parcels, packages, and goods around site.
  • Complete and collate paperwork as required, ensuring compliance to the document management process.
  • Receive and action daily reactive work requests using the Planon mobile app to proactively manage workload in line with contract performance KPI/SLA's.
  • Complete general maintenance tasks, item movements, painting, and decorating, alongside other general works requested by the management team and Infineum colleagues.
  • Provide service within the Laboratories, including movements and cleaning of glassware.
  • Provide a laundry service, including the collection and delivery of lab coats.
  • Assist with conference and meeting room set-ups, furniture layouts, and movements across site.
  • Ensure waste management processes and procedures are adhered to, including the movement of rubbish to designated areas.
  • Comply with all other relevant processes.
  • Ensure sufficient quality standards are maintained.
  • Report any repairs noticed during duties to the Helpdesk.
  • Ensure adequate stock of equipment is available and request replenishments as necessary.
  • Respond to incidents and changes in customer requirements in a timely manner.
  • Take personal ownership of the standard of work delivered, ensuring exceptional service to the customer.
  • Carry out all reasonable requests as directed by Atlas management.
About You

We are looking for an individual with previous experience in a similar environment involved in multi-discipline building services delivery. You should have good interpersonal skills, a good understanding of modern office software, and experience working with asset/work management systems such as Planon.

A GCSE in English and Maths or equivalent is required. You should also have experience in a customer-facing environment and be able to work in a heavily permitted working environment where compliance to H&S site rules and management systems is paramount.

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