Energy Sector Support Specialist
3 weeks ago
As a Customer Care Agent at Utilita Energy, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience. You will be part of a dynamic and supportive team, working together to resolve customer queries and provide timely solutions.
This is an exciting opportunity to work for a leading energy company, where you will have the chance to develop your skills and progress your career in a fast-paced and dynamic environment.
The salary for this position is £24,960 per annum, making it an attractive opportunity for those looking to start or advance their careers in the energy sector.
About UsUtilita Energy is a pioneering energy company that has been at the forefront of innovation in the industry since its establishment in 2003. We are committed to providing our customers with a first-class service and have developed a range of cutting-edge technologies to help them use less energy and reduce their carbon footprint.
We pride ourselves on our unique approach to doing energy better and have won numerous awards for our commitment to sustainability and customer service. Our core values of fairness, smartness, and sustainability guide everything we do and we are passionate about creating a positive impact on the environment and our communities.
Key Responsibilities- Investigate and resolve customer queries via telephone, ensuring that all issues are resolved promptly and efficiently.
- Update and maintain customer information in our systems, ensuring accuracy and consistency.
- Liaise with other departments to resolve complex customer issues and provide timely solutions.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills, with the ability to communicate effectively with customers and colleagues.
- A passion for delivering exceptional customer service and a commitment to resolving customer issues in a prompt and efficient manner.
- An inquisitive mindset, with excellent questioning skills to understand customer needs and preferences.
- Excellent time management skills, with the ability to prioritize tasks and manage workload effectively.
We offer a comprehensive benefits package, including:
- A structured bonus scheme, tied to our core values of fairness, smartness, and sustainability.
- Career progression opportunities, with clear pathways for development and advancement.
- A range of employee benefits, including health care, pension, and exclusive discounts.
- A paid volunteering day, allowing you to give back to the community and make a positive impact.
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