Customer Service Advisor

4 weeks ago

Towersey, United Kingdom Pertemps Aylesbury Full time

About the Role:

Pertemps Aylesbury is searching for a Customer Support Co-ordinator to join their team. This is an excellent opportunity for someone with exceptional customer service skills to work in a fast-paced environment.

Key Responsibilities:

  • Work closely with existing clients to arrange annual servicing and certificates.
  • Schedule service engineers and provide regular updates for next jobs.
  • Monitor the service email inbox and respond to customer inquiries.
  • Generate and send invoices to customers in a timely manner.
  • Enhance overall customer satisfaction by resolving issues efficiently.
  • Collaborate closely with clients' customer care teams to ensure seamless communication.
  • Address customer complaints and resolve them within the target timeframe.

Requirements:

The ideal candidate will have previous scheduling experience and excellent organisational skills. They must be able to work in a fast-paced environment and be able to maintain accurate records.

Working Hours:

Monday to Friday, 8am - 5pm.

Salary:

£26,000 - £32,000 per annum.

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