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Supervisor - Frasers Group

2 months ago

Alexandria, West Dunbartonshire, United Kingdom Frasers Group Full time
Job Title: Supervisor - Frasers Group

Frasers Group is a leading department store chain with a rich history spanning over 170 years. We are currently seeking a highly skilled and experienced Supervisor to join our team in Loch Lomond on a temporary basis.

Job Purpose:

The successful candidate will be responsible for leading and supervising a cross-functional team to deliver exceptional customer service, stock management, and cash handling. They will work closely with the Store Manager and Service Managers to ensure the store operates efficiently and effectively.

Key Responsibilities:
  • Lead and supervise a team of stockroom and shopfloor staff to deliver high levels of customer service, merchandising, and replenishment.
  • Workforce planning and resource allocation to support the sales floor and stock processing areas.
  • Drive pace, flexibility, and accuracy within the team to process deliveries and minimize stock loss/damage.
  • Implement best practices and ensure store teams operate back of house routines and tasks to guidelines.
  • Ensure accurate and comprehensive cash handling service, including issue of till floats and reconciliation of cash and vouchers.
  • Ensure 100% compliance with relevant departmental policies, including Health & Safety and legislative requirements.
  • Regular communication with Store Manager and Service Managers on stock levels.
  • Work effectively with 3rd party contractors to ensure a safe, clean, and secure environment.
  • Be a key holder for the store and open/close the store as needed.
Requirements:
  • Experience in fashion retail, preferably with a consistent career path.
  • Relevant supervisory experience in a customer-facing and stock-handling environment.
  • Proven track record of working at pace to deliver results against targets and deadlines.
  • Ability to influence and challenge.
  • Understanding of Health & Safety legislation.
  • Proven track record of achieving targets and delivering results against deadlines.
  • Excellent customer service skills.
Benefits:
  • Basic salary £28,256 per annum.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Join the Fearless1000 Incentive Scheme.
  • Development Courses with National Qualifications.
  • 28 Days Holiday.
  • 40% Instore Uniform Discount.
  • Discounted Gym membership.
  • Group Wide 20% Discount across all Frasers Group brands.