Helpdesk Expert

We are seeking a highly skilled Helpdesk Expert to join our team at Constant Recruitment. As a 1st Line Support Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.

About the Job:

• Respond to and resolve customer inquiries in a timely and professional manner
• Provide technical support and guidance to customers via phone, email, or chat
• Collaborate with internal teams to resolve complex issues
• Maintain accurate records of customer interactions and resolutions

Requirements:

• 1-2 years of experience in a technical support role
• Excellent communication and problem-solving skills
• Familiarity with IT systems and software
• Able to work in a fast-paced environment

What We Offer:

• A competitive salary of £25,000 per annum
• The opportunity to work with a leading Managed Service Provider (MSP)
• A modern office environment with plenty of free parking on the outskirts of Maidstone
• Ongoing training and development opportunities