Web Support Specialist

1 month ago


Leeds, Leeds, United Kingdom Hubstaff Full time
About the Role

As a Web Support Specialist at Swish World Group, you will play a crucial role in ensuring the smooth operation of our website. This involves providing exceptional customer support, managing product listings, and collaborating with the marketing team to optimize website traffic and improve the customer experience.

We are looking for a proactive and tech-savvy individual who can work independently from home while making a direct impact on our online presence. If you have strong communication skills, attention to detail, and a passion for delivering great customer service, we encourage you to apply.

Key Responsibilities
  1. Customer Support: Provide timely and effective support to customers via email, chat, and phone, resolving their website-related inquiries efficiently.
  2. Troubleshooting: Identify and resolve issues related to website navigation, order placement, and account management, ensuring seamless user experience.
  3. Product Listings: Add and update product listings on the website, guaranteeing accurate descriptions, pricing, and images.
  4. Collaboration: Work closely with the marketing team to enhance website content and strategies, driving organic traffic and increasing customer engagement.
  5. Performance Analysis: Analyze website performance and customer feedback to suggest improvements, ensuring optimal functionality and usability.
Required Skills and Experience
  1. Previous experience in customer service or web support, preferably with a background in website maintenance.
  2. Familiarity with website content management systems (CMS) such as WordPress or similar platforms.
  3. Basic understanding of SEO principles and web analytics.
  4. Strong problem-solving skills and the ability to troubleshoot technical issues.
  5. Excellent written and verbal communication skills.
  6. Ability to manage multiple tasks and prioritize effectively in a remote work environment.
Benefits
  • Competitive Pay: £15.50 per hour, with opportunities for overtime and bonuses.
  • Work-Life Balance: Flexible working hours to suit your lifestyle and commitments.
  • Professional Development: Access to training and development resources to help you grow in your role.
  • Employee Discount: Generous discount on Swish World Group products and services.


  • Leeds, Leeds, United Kingdom Twilo Creative Full time

    About UsTwilo Creative is a well-established digital agency with a reputation for delivering high-quality projects to clients across multiple sectors. We are passionate about using the latest technologies to create innovative solutions that exceed client expectations.We are currently seeking a skilled Web Application Specialist to join our team. As a key...


  • Leeds, Leeds, United Kingdom Harnham Full time

    Join Our Team as a Web Insights SpecialistWe're an award-winning web analytics consultancy seeking a skilled Web Insights Specialist to join our team as an Adobe Consulting Lead. This is an exceptional chance to apply your expertise in Adobe Analytics and make a real impact on our clients' businesses.About the RoleAs the lead, you'll be responsible for...


  • Leeds, Leeds, United Kingdom Coburg Banks Full time

    About the RoleWe are currently seeking a highly skilled Web Application Specialist to lead our development team in Central Leeds. As a key member, you will be responsible for designing and implementing web applications using JavaScript and Web GL, ensuring they meet the highest standards of performance, security, and user experience.This position offers an...


  • Leeds, Leeds, United Kingdom Jet2 Limited Full time

    In this exciting opportunity as a Web Analytics Specialist, you'll contribute to the development of data-driven strategies that support the growth of both Jet2.com and Jet2holidays. Your analytical expertise will enable you to extract valuable insights from large datasets, providing actionable recommendations to stakeholders.The position offers an attractive...


  • Leeds, Leeds, United Kingdom Herd Digital Full time

    Technical RequirementsWe are seeking a skilled Backend Web Development Specialist to join our team at Herd Digital in Leeds. The ideal candidate will have a strong background in web development, with experience in building and optimising websites using clean, well-documented code.The successful candidate will be responsible for collaborating with our...


  • Leeds, Leeds, United Kingdom ThePlaceToBe Full time £28,000 - £38,000

    At ThePlaceToBe, we're seeking a skilled Web Development Specialist to join our team.The salary for this position is approximately £30,000 - £40,000 per annum, commensurate with experience.About the role:You will be responsible for developing and maintaining user-friendly interfaces for web and mobile applications. This includes creating responsive and...


  • Leeds, Leeds, United Kingdom Leeds Teaching Hospitals NHS Trust Full time

    About the Role:We are seeking an exceptional Lead Web Application Specialist to join our team at Leeds Teaching Hospitals NHS Trust. In this role, you will be responsible for leading the development of our web applications, ensuring they meet the highest standards of quality, performance, and user experience.**Key Responsibilities:**Lead a team of developers...


  • Leeds, Leeds, United Kingdom Rise Technical Recruitment Full time

    **Job Description:**We are seeking an experienced Cloud-Based Web Specialist to join our team at Rise Technical Recruitment in Leeds. This is a hybrid role, with 3 days a week spent in the office.This is a fantastic opportunity to work on complex projects, define technical strategies, and lead a team of web developers and designers. You will also have the...


  • Leeds, Leeds, United Kingdom Zealousagency Full time

    We are seeking a talented Senior Web Technology Specialist to join our team at Zealousagency in Leeds.About the OpportunityThis is an exciting chance for an experienced Front-end Developer to work with a supportive development team and contribute to delivering high-quality digital products.With a focus on JavaScript, HTML, and CSS, we are looking for a...


  • Leeds, Leeds, United Kingdom Candour Solutions Full time

    We are seeking a skilled Junior to Mid-Level PHP Developer at Candour Solutions in Leeds. This is an excellent opportunity for a developer who wants to work on diverse projects and expand their skills within a supportive environment.Key Responsibilities:Develop and maintain web applications using PHP, collaborating with senior developers to deliver...

  • Product Specialist

    19 hours ago


    Leeds, Leeds, United Kingdom Spider Web Recruitment Ltd Full time

    About the RoleWe are seeking a highly skilled Product Specialist to join our team at Spider Web Recruitment Ltd. As a Product Specialist, you will play a crucial role in driving the development and success of our marketing tools.Key ResponsibilitiesPerformance Tracking and Analysis: Monitor product performance metrics, analyse user feedback, and iterate on...


  • Leeds, Leeds, United Kingdom Spider Web Recruitment Ltd Full time

    Company Overview">Spider Web Recruitment Ltd, a leading performance marketing agency, is renowned for its transformative work with some of Europe's largest retailers and brands. They are seeking a Product Specialist to join their Feed Management team in Hull, East Yorkshire on a full-time hybrid basis (2 days per week in office).">About the Role">In this...


  • Leeds, Leeds, United Kingdom ADLIB Full time

    ADLIB, a leading e-commerce agency, is looking for an experienced developer to join their team as they continue to grow and expand their services.Job DescriptionThe successful candidate will be responsible for developing high-quality web solutions using a range of leading-edge technologies. This is a backend role that requires knowledge of frontend...


  • Leeds, Leeds, United Kingdom Wolfson Brands Full time

    About UsWe are Wolfson Brands, a leading industry player in the fitness, health, and wellbeing sector. Our company culture is built on five core values: HAPPINESS, COMMUNITY, INSPIRE, HUMILITY, and EXPLORE. These values guide our approach to business, ensuring we deliver exceptional results while maintaining a positive and supportive work environment.We...


  • Leeds, Leeds, United Kingdom Beacon Support Full time

    Beacon Support Ltd. is seeking a highly skilled Academic Support Specialist to provide one-to-one study skills and strategy support to Higher Education students.About the Role:This is a specialist role that requires experience in working with individuals with specific learning differences, ideally in higher or further education.The successful candidate will...


  • Leeds, Leeds, United Kingdom Beacon Support Full time

    Beacon Support Ltd. is a dynamic organization dedicated to providing specialist support services. As a Specialist Support Professional, you will play a vital role in assisting Higher Education students with disabilities and mental health conditions through one-to-one support.About the Role:You will work closely with students to encourage coping strategies,...


  • Leeds, Leeds, United Kingdom Spider Web Recruitment Ltd Full time

    Product Specialist OpportunitySpider Web Recruitment Ltd is looking for an experienced Product Specialist to join our team in Hull, East Yorkshire. As a key member of our Productcaster team, you will be responsible for driving the development and success of our marketing tools.Key Duties:Product Development: Develop and maintain our suite of marketing tools,...


  • Leeds, Leeds, United Kingdom ThePlaceToBe Full time £28,000 - £38,000

    Job OverviewAs a Frontend Developer at ThePlaceToBe, you will be responsible for developing and implementing user-friendly interfaces for web and mobile applications. This role requires a strong understanding of front-end development to bridge the gap between design concepts and functional implementations.About YouYou must be passionate about technology and...


  • Leeds, Leeds, United Kingdom POST recruitment Full time

    Job OverviewWe are seeking a skilled Backend Developer to join our team in Leeds, UK. As a key member of our technical team, you will be responsible for integrating the billing platform into a customer management system.The ideal candidate will have extensive experience in scripting, system integration, and customer management platforms. You should be...


  • Leeds, Leeds, United Kingdom Getting In Limited Full time

    Twilo Creative is seeking an Apprentice Web Programmer to join our team and contribute to the development of our website portfolio. As a key member of the team, you will have the opportunity to work on exciting projects, develop your skills in web development, and complete a Level 4 Software Developer apprenticeship.Work EnvironmentWe offer a supportive work...