Technical Telephone Advisor
2 weeks ago
Job Overview:
We are seeking a highly skilled Technical Telephone Advisor to join our vehicle support team. As a key member of our team, you will provide technical support to customers, ensuring their queries are resolved promptly and efficiently.
This is an exciting opportunity for someone looking to develop their experience in a global organisation, with excellent training and onboarding. You will work closely with our colleagues to deliver exceptional customer service and support.
The role requires a strong understanding of technical troubleshooting and diagnostic skills, as well as the ability to build and maintain relationships with customers. If you have a can-do attitude, excellent communication skills, and a passion for delivering high-quality results, we want to hear from you.
Key Responsibilities:
- Provide technical telephone support to customers, resolving complex enquiries promptly and efficiently
- Work collaboratively with colleagues to deliver exceptional customer service and support
- Develop and maintain relationships with customers, providing them with accurate information and solutions
- Utilise troubleshooting and diagnostic skills to resolve technical problems
- Ensure jobs raised for a technician visit have the correct parts forecasted
- Advising customers of additional products and services that might be appropriate for their needs
Requirements:
- Self-motivated individual with a can-do attitude
- Excellent communication and interpersonal skills
- Strong understanding of technical troubleshooting and diagnostic skills
- Ability to work effectively in a team environment
- Good IT skills and knowledge of software applications
About Us:
EA First Compass House offers a competitive salary, hybrid working arrangement, and opportunities for career development.
Location: Ely, Cambridgeshire (with hybrid working available)
Hours: Monday-Friday 8:30am-5pm
Duration: 12-month fixed term contract
Salary: Competitive (£25,000 - £28,000 per annum)
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