Technical Telephone Advisor

2 weeks ago


Ely, Cambridgeshire, United Kingdom EA First Compass House Full time

Job Overview:

We are seeking a highly skilled Technical Telephone Advisor to join our vehicle support team. As a key member of our team, you will provide technical support to customers, ensuring their queries are resolved promptly and efficiently.

This is an exciting opportunity for someone looking to develop their experience in a global organisation, with excellent training and onboarding. You will work closely with our colleagues to deliver exceptional customer service and support.

The role requires a strong understanding of technical troubleshooting and diagnostic skills, as well as the ability to build and maintain relationships with customers. If you have a can-do attitude, excellent communication skills, and a passion for delivering high-quality results, we want to hear from you.

Key Responsibilities:

  • Provide technical telephone support to customers, resolving complex enquiries promptly and efficiently
  • Work collaboratively with colleagues to deliver exceptional customer service and support
  • Develop and maintain relationships with customers, providing them with accurate information and solutions
  • Utilise troubleshooting and diagnostic skills to resolve technical problems
  • Ensure jobs raised for a technician visit have the correct parts forecasted
  • Advising customers of additional products and services that might be appropriate for their needs

Requirements:

  • Self-motivated individual with a can-do attitude
  • Excellent communication and interpersonal skills
  • Strong understanding of technical troubleshooting and diagnostic skills
  • Ability to work effectively in a team environment
  • Good IT skills and knowledge of software applications

About Us:

EA First Compass House offers a competitive salary, hybrid working arrangement, and opportunities for career development.

Location: Ely, Cambridgeshire (with hybrid working available)

Hours: Monday-Friday 8:30am-5pm

Duration: 12-month fixed term contract

Salary: Competitive (£25,000 - £28,000 per annum)



  • Ely, Cambridgeshire, United Kingdom EA First Compass House Full time

    Unlock your potential in a dynamic global organisation with our Aftersales / Customer Care Advisor role.We're seeking a self-motivated individual with excellent customer service and administrative skills to join our team. As a key member, you'll provide comprehensive technical telephone support, triage, and resolve complex customer enquiries.Key...


  • Ely, Cambridgeshire, United Kingdom EA First Compass House Full time

    Job Summary:We are seeking a skilled Customer Support Specialist to join our global operations team. As a key member of our team, you will provide comprehensive technical telephone support to customers, ensuring their queries are resolved promptly and efficiently.This is an exciting opportunity for someone looking to develop their experience in a global...


  • Ely, Cambridgeshire, United Kingdom EA First Compass House Full time

    Job Description:We are seeking a dedicated Aftersales Service Representative to join our automotive sector team. As a key member of our team, you will provide technical support to customers, ensuring their queries are resolved promptly and efficiently.This is an exciting opportunity for someone looking to develop their experience in a global organisation,...


  • Ely, United Kingdom CV-Library Full time

    Do you have a strong customer services / sales background? Do you like resolving customer queries? If so, then this is the perfect position for you! Based in a friendly team environment you will play a crucial role to many customers by providing a technical telephone support service. This includes delivering first-line support, triaging and resolving...

  • Service Advisor

    6 months ago


    Ely, United Kingdom Jobspot Limited Full time

    Service advisor You will have: - Excellent communication, interpersonal and negotiation skills - An ability to be highly organised and able to prioritise workloads - A positive attitude at all times and always lead by example As a Service Advisor, your Key Objectives will include: - Maximising service profitability through the use of professional sales...


  • Ely, United Kingdom CV-Library Full time

    Automotive Warranty Advisor Location: Outskirts of Ely, Cambridgeshire Hours: Full time, Monday Friday 8am - 5:30pm Salary: £30,000 - £32,000 An exciting opportunity has become available for a Automotive Aftersales Advisor to join a forward thinking and leading automotive company. As an Aftersales Advisor you will be providing aftercare support...


  • Ely, United Kingdom Thurlow Nunn Standen Full time

    Job Advert We have an exciting opportunity for a Retail Parts Sales Advisor working at our Littleport branch plus visiting customers to advise, sell and deliver parts. You will also be required to prospect new customers to grow the territory as well as promoting out of season discounts and targeted manufacturer discount schemes. You will also support the...

  • Service Advisor

    6 months ago


    Ely, United Kingdom George Jax Limited Full time

    **Service Advisor** **Ely, Cambridgeshire - £30k to £33k plus bonus** Main dealer, with market leading basic salaries and OTs Exceptional working environment and excellent management **About Our Client** Our client is part of a large HGV dealer group with multiple sites across the UK - providing sales and aftersales for their specific market. **Service...


  • Ely, United Kingdom CV-Library Full time

    Looking for a role combining customer service and administration? This is a great opportunity for someone looking to develop their experience in a global organisation, with excellent training and onboarding. In this crucial role, you'll be providing comprehensive technical telephone support to customers, including first-line support, triaging and...


  • Ely, United Kingdom Thurlow Nunn Standen Full time

    We have an exciting opportunity for an **Apprentice Parts Advisor** to join our busy Parts department in **Littleport**. You will be fully trained to become a Parts Advisor and achieve a level 2 qualification. As part of your training you will attend Easton College, after one year we would assess your progress and if appropriate enrol you at college on 4 x...


  • Ely, United Kingdom Ivor Searle Limited Full time

    If you enjoy working in a busy and technical environment and are excited about the prospect of joining a long established company within the automotive aftermarket industry, then Ivor Searle would be pleased to hear from you.Ivor Searle is the UK's leading provider of re-manufactured engines, reman turbos, cylinder heads and gearboxes.We offer competitive...


  • Ely, United Kingdom Cambridge Commodities Full time

    **Do you enjoy seeing a customer complaint through to a positive resolution? We have an exciting opportunity for a Quality Customer Care Advisor to join our team here at CC.** **The Company**: Here at Cambridge Commodities, we are the leading supplier of nutritional ingredients and product solutions to the sports nutrition, food & beverage, animal nutrition...


  • Ely, United Kingdom Environment Agency Full time

    Number of jobs available 1- 1 - Region 1- East of England - City/Town 1- Ely, King's Lynn - Grade 1- Staff Grade 5 - Post Type 1- Permanent - Working Pattern 1- Full Time - Role Type 1- Communications / Marketing, Operational Delivery, Planning, Programme and Project Management - Salary Minimum 1- £37,462 - Job description 1- We have an exciting opportunity...


  • Ely, United Kingdom Ivor Searle Limited Full time

    If you enjoy working in a busy and technical environment and are excited about the prospect of joining a long established company within the automotive aftermarket industry, then Ivor Searle would be pleased to hear from you.Ivor Searle is the UK's leading provider of re-manufactured engines, reman turbos, cylinder heads and gearboxes.We offer competitive...


  • Ely, United Kingdom iansyst Ltd Full time

    Iansyst Ltd is a leading supplier of assistive technology, computer solutions and specialist services to support disabled people of all ages. We require an experienced professional to liaise with our customers and book a range of services including training, consultancy and ergonomic solutions. The role will involve speaking with a range of clients and...


  • Ely, Cambridgeshire, United Kingdom Ivor Searle Limited Full time

    If you enjoy working in a busy and technical environment and are excited about the prospect of joining a long established company within the automotive aftermarket industry, then Ivor Searle would be pleased to hear from you. Ivor Searle is the UK's leading provider of re-manufactured engines, reman turbos, cylinder heads and gearboxes. We offer...

  • Trainee Parts Advisor

    6 months ago


    Ely, United Kingdom Volvo Group Full time

    Trainee Parts Advisor- CambridgeSalary up to £21,000 p.a. Monday t Friday 0900hrs to 1700hrsTransport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we...


  • Ely, United Kingdom Ivor Searle Limited Full time

    If you enjoy working in a busy and technical environment and are excited about the prospect of joining a long established company within the automotive aftermarket industry, then Ivor Searle would be pleased to hear from you.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Ivor Searle is the UK's...


  • Ely, United Kingdom Ivor Searle Limited Full time

    If you enjoy working in a busy and technical environment and are excited about the prospect of joining a long established company within the automotive aftermarket industry, then Ivor Searle would be pleased to hear from you. Ivor Searle is the UK's leading provider of re-manufactured engines, reman turbos, cylinder heads and gearboxes. We offer competitive...


  • Ely, United Kingdom Priority Digital Health Full time

    As Customer Support Executive reporting to the Head of Customer Success, you will provide excellent customer service and technical support via our dedicated support desk software, social media or through live chat. You will support a range of users with differing levels of digital skills or languages to use our software solutions including the PDH.Platform...

  • Retail Assistant

    6 months ago


    Ely, United Kingdom Boots Full time

    Summary Job Reference: - 225850BR Ely, High Street Permanent Various Hours Available **About the opportunity** An important role in providing our customers and patients the very best experience at Boots Opticians throughout the customer journey. You don’t need optical experience to join us as a Retail Assistant, but you will have worked in a retail or...


  • Ely, Cambridgeshire, United Kingdom Ivor Searle Limited Full time

    If you enjoy working in a busy and technical environment and are excited about the prospect of joining a long established company within the automotive aftermarket industry, then Ivor Searle would be pleased to hear from you. Ivor Searle is the UK's leading provider of re-manufactured engines, reman turbos, cylinder heads and gearboxes. We offer competitive...


  • Ely, United Kingdom Finning International Full time

    Company:Sitech Technology Systems LtdNumber of Openings:1Worker Type:PermanentPosition Overview:The Field based Installation and Calibration Engineer would report directly to the Installations Team Leader (Regional) and would be responsible for providing customer support through the performance of on-site Machine Control installations, measure, diagnosis,...