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Store Operations Supervisor

2 months ago

London, Greater London, United Kingdom Wolf & Badger Full time

**About Us**

Wolf & Badger is a pioneering retail company dedicated to making a positive impact on the fashion industry. Our mission is to connect customers with high-quality, ethically sourced products from independent designers around the globe.

**Job Summary**

We are seeking a highly motivated and organized Store Supervisor to join our team at our flagship store in London. As a key member of our retail team, you will be responsible for overseeing daily store operations, managing staff performance, and driving sales growth.

**Key Responsibilities**

  • Partner with the Store Manager to oversee retail employees and manage performance, ensuring daily tasks are delegated and completed to our high standards.
  • Train new retail staff members, drive improvements, and motivate employees to achieve goals and drive repeat sales and other key performance indicators.
  • Liaise with head-office content and marketing teams to assist with the production of creative and inspiring content for our online presence.
  • Handle store and online administrative tasks, including goods in and goods out.
  • Partner with our office team to ensure facilities maintenance, upgrades, and health and safety processes are well-managed.
  • Take responsibility for the store during shifts, coordinating staff rotas and arranging lunches and breaks.
  • Address customer requests, comments, concerns, or complaints for both store and online customers, liaising with the head-office team where needed.

**Requirements**

  • Experience of improving store operations procedures and taking a leading role in stock changeovers, stock-takes, and other key processes.
  • Confident in making sales and coaching colleagues in shop-floor excellence, to support repeat-custom and long-term relationships with customers and brands.
  • Excellent verbal and written communication skills to provide high-quality feedback to team members and be a point of escalation for customer concerns.
  • Aesthetic and creative sensibilities to create inspiring content and aid our visual merchandiser with in-store displays.
  • Experience of risk-management, such as health and safety, security, and facilities.
  • Sharp attention to detail and curiosity to identify and act on risks and opportunities.
  • Effective in team, gaining buy-in, ensuring high standards and goals are met, and partnering with the store manager on personnel management in a positive and solutions-focussed way.
  • Comfortable using a variety of software and strong with technology.

**What We Offer**

  • Competitive starting salary of £27k-£29k depending on skills and experience, plus a generous personal sales commission.
  • 25 days paid holidays in addition to 8 bank holidays. Any bank holidays worked are added back to into the paid holiday allowance, and the store is closed on Christmas Day and New Year's Day.
  • Paid volunteering leave, pet-ernity leave, and heartbreak leave.
  • Opt-in health insurance plan.
  • Cycle to work scheme.
  • Ample paid sick leave to support mental and physical health.
  • Staff discount across Wolf & Badger, in-store and online.