Technical Product Support Expert

5 days ago


Sheffield, Sheffield, United Kingdom Michael Page Full time
Job Summary

We are seeking a highly skilled Product Support Specialist to join our team in the manufacturing sector. As a key member of our support team, you will provide exceptional customer service, handling queries and issues with expertise and efficiency.

About the Role

The successful candidate will be responsible for offering expert guidance on products, providing both technical and commercial support via phone and email. They will also develop and deliver tailored product training for customers and internal teams.

Key Responsibilities
  • Product Support: Provide expert guidance on products, including technical and commercial support via phone and email.
  • Training and Development: Develop and deliver tailored product training for customers and internal teams.
  • Customer Relationship Management (CRM): Keep the CRM system accurate and up-to-date with relevant information.
  • Quality Assurance: Identify and document quality issues, sharing details with the appropriate Quality Manager.
Requirements

To succeed in this role, you will need:

  • A strong background in customer service.
  • Exceptional communication skills, both written and verbal.
  • The ability to work effectively as part of a team.
  • Strong problem-solving skills and an ability to think on your feet.
  • A genuine passion for helping customers and delivering a high-quality service.
Benefits

This is an excellent opportunity to join a reputable and long-standing organisation in the manufacturing sector. You will benefit from:

  • A competitive salary range of 28,000 - 32,000 per year.
  • Generous benefits package.
  • A supportive and positive company culture.
  • Opportunities for growth and development within the retail industry.


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