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Sales Associate

2 months ago

London, Greater London, United Kingdom FRAME Full time
About FRAME

FRAME is a renowned fashion brand established in 2012 by Erik Torstensson and Jens Grede. Born and raised in Los Angeles, FRAME embodies signature tailoring, luxury leather, and quality cashmere, blending classic design with an effortless, foundational denim wardrobe.

Since its inception, FRAME has brought Californian modernity with European influence through its renowned ready-to-wear collections, uncompromising quality, and coveted denim essentials. Today, FRAME is recognized globally with 15 stores in North America and 2 stores in London.

Job Summary

We are seeking a highly skilled Sales Associate to join our team at Selfridges, Oxford Street. As a Sales Associate, you will be an essential part of a team that delivers exceptional customer service and drives sales growth for the FRAME brand.

Key Responsibilities
  • Customer Service: Deliver exceptional service to customers by building rapport, sharing product knowledge, and catering to their needs.
  • Refunds and Exchanges: Conduct refunds and exchanges, helping customers find alternative products or offering online services.
  • Team Collaboration: Work as part of a team focused on creating a memorable customer experience, including selling, replenishing stock, organizing rails, and hosting.
  • Stock Management: Manage customer feedback, use it constructively to raise service and sales standards, and be responsible for stock in your department.
  • Sales Performance: Keep the FRAME team up to date with sales, ensure you are hitting weekly/monthly sales goals, and push the team to achieve these targets.
  • Product Knowledge: Use your natural curiosity to stay ahead of the latest trends by expanding your knowledge of products and competitors.
  • Reporting: Work on a weekly retail report to keep the FRAME team informed on weekly sales and callouts.
  • Health and Safety: Understand and follow health, safety, and security procedures, and play an active role in preventing stock loss.
Requirements
  • Experience: 1-2 years of experience in a retail environment.
  • Skills: Proficiency in Excel, PowerPoint, and Microsoft Word, exceptional communication skills, strong organization skills, and attention to detail.
  • Qualifications: Full-time position, flexible hours, and willingness to work weekends.
The Ideal Candidate
  • Communication: A great communicator who can positively engage with customers with varying needs and requirements.
  • Knowledge: Well-informed about the FRAME brand, its products, and competitors' trends.
  • Sales and Service: A sales and service expert who can deliver exceptional service and drive sales growth.
  • Problem-Solving: A problem solver who can adapt their approach to each individual customer and resolve issues effectively.
  • Flexibility: Flexible and responsive to business needs, willing to take responsibility for tasks beyond the role expectation.