Retail Operations Manager
3 days ago
Are you an organised and motivated individual looking for a role that combines customer service with operational management? As a Shift Leader at Tesco, you'll oversee the day-to-day activities of our stores, ensuring seamless customer experiences and maintaining high standards of store appearance and health and safety procedures.
Responsibilities include:
• Managing store teams to achieve customer satisfaction goals
• Supporting colleagues in their roles and taking regular breaks to maintain productivity
• Opening and closing the store while prioritising the safety and well-being of colleagues and customers
• Providing guidance and support to colleagues during manager absences
• Maintaining a tidy and welcoming store environment
• Coordinating community and charity events with store managers
• Fostering a collaborative team culture that values diversity and inclusivity
• Delivering exceptional customer service through active listening and empathy
• Keeping colleagues informed about key information and updates
Requirements for success:
• Strong leadership skills, demonstrated by setting a good example for colleagues
• Effective communication skills, adapted to meet the needs of different colleagues and situations
• Flexibility to adapt to changing circumstances and make informed decisions
• Passion for delivering excellent customer experiences and driving business results
• Ability to motivate and inspire colleagues to achieve high standards
• A commitment to continuous learning and self-improvement
Benefits of working at Tesco:
By joining our team as a Shift Leader, you'll enjoy competitive salaries starting from £14.28 per hour (rising to £15.41 for stores inside the M25). Additionally, you'll receive a range of benefits, including holiday pay, flexible working arrangements, and access to exclusive discounts on grocery shopping. Moreover, you'll be part of a supportive team environment where everyone's voice matters, and you can develop new skills and knowledge through our award-winning training programs.
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