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Hotel Night Auditor
1 month ago
Key Responsibilities
Your expertise will enable you to provide exceptional service to our guests. Your key duties will include:
- Welcoming late arrival guests and farewelling early departures.
- Managing daily reconciliations, completing revenue postings, and preparing reports for internal departments.
- Confirming in-house guest reservation details and ensuring accurate records.
- Collating departure paperwork and coordinating with the Front Office team.
- Providing support and supervision to the Front Office team and other departments as needed.
- Responding to guest inquiries and requests in a timely manner.
- Ensuring a smooth handover of issues between Night Audit and Reception.
- Maximising guest satisfaction and property safety.
- Efficiently attending to guest requests to ensure total customer satisfaction.
Requirements
Key qualifications include:
- A guest-focused personality is essential, with prior experience an asset.
- Previous experience working with Opera or similar systems.
- Strong interpersonal and problem-solving skills.
- Fluency in English, with additional languages a plus.
Employment Details
No remote work arrangement. Full-time employment.