Administrative Support Specialist

3 days ago


Great Malvern, Worcestershire, United Kingdom Malvern Town Council Full time
Job Overview

We are seeking an experienced and skilled administrative professional to join our team at Malvern Town Council. The successful candidate will provide comprehensive support to the Town Clerk, ensuring the smooth operation of the council's administrative functions.

Key Responsibilities
  • Provide high-quality administrative support to the Town Clerk, including handling calls, emails, and correspondence
  • Manage diaries, appointments, and meetings, ensuring timely and effective communication with stakeholders
  • Prepare agendas, minutes, reports, and other documentation, adhering to deadlines and formats
  • Coordinate the distribution of documents to councillors and the public, via email and the council's website
  • Attend meetings, take notes, and produce draft minutes, as required
  • Assist the Town Clerk in maintaining records and dealing with items arising from council and committee meetings
  • Manage meeting coordination, arranging times and dates, and coordinating diaries for attendees
  • Act as a first point of contact for Great Malvern Cemetery-related enquiries, including funeral bookings, queries, and record-keeping
  • Contribute to the development, maintenance, and monitoring of the council's website, ensuring accuracy and user-friendliness
  • Provide day-to-day administrative support for the Mayor and Deputy Mayor, managing their diaries and attendance at events
  • Monitor and manage documents and correspondence on behalf of the Town Clerk, ensuring timely responses and escalating issues as necessary
  • Welcome and assist visitors to the town council offices, answering phones, and undertaking reception duties
Essential Skills and Qualifications
  • Accuracy and attention to detail
  • Excellent written and verbal communication skills
  • Strong IT skills in word processing, email, internet, and databases
  • Accurate keyboard skills
  • Good organisational and administrative skills
  • Flexibility to work outside normal office hours and attend evening meetings
  • Ability to work under pressure and meet tight deadlines
  • Ability to prioritise and manage workloads
  • Effective communication at all levels
Desirable Skills and Qualifications
  • Previous experience in local government or customer service environments
  • Experience working as a personal assistant or in a similar role
  • Website management experience
Salary and Benefits

The salary for this role is £31,067 - £32,654 per annum, depending on experience. We offer a range of benefits, including company pension, cycle to work scheme, flexitime, on-site parking, and sick pay.



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