European CS Data Analyst

1 day ago

Chertsey, Surrey, United Kingdom March Recruitment Full time
European CS Data Analyst Job Description

Overview
The European CS Data Analyst will play a key role in analyzing customer contact centre, service engineer, online support, Quality Assurance laboratory, and spare parts logistics data to identify trends, opportunities, and monetization possibilities for the organization.

Responsibilities
  • Analyze data to identify trends and opportunities for the organization.
  • Improve and automate code bases, manage audience dashboards, and build performance reporting templates.
  • Track and interpret partner performance using multiple data sources, providing regular reports and clear recommendations to stakeholders.
  • Manage analytics requests, translate business requirements into SQL queries, and present findings in PowerPoint or Excel reports.
  • Lead system and process implementations to enhance operational efficiencies.

Requirements
  • Extensive experience in data analysis, business analysis, or data science, with proficiency in SQL and familiarity with large relational databases.
  • Degree in computer science, engineering, or a related quantitative discipline, such as economics or mathematics.
  • Strong understanding of customer service (CS) and experience with analytic tools like Tableau or Power BI.
  • Excellent communication, presentation, and teamwork skills, with a structured, organized, and detail-oriented approach.

Benefits
  • Generous holiday entitlement, plus additional birthday leave and bank holidays.
  • Staff sales discount, Reward Plus shopping discount, and volunteering days.
  • Government pension auto-enrolment and pension contribution from 12 weeks.
  • Subsidized staff restaurant, onsite parking, and free shuttle bus service (from Weybridge & Woking Station)

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