Store Director for Luxury Fragrance Flagship
3 weeks ago
About the Role
We are currently seeking a Store Manager to lead our Flagship store on Regent Street. Key Responsibilities
Key responsibilities include:
- Profit and Sales Generation
- Meet sales goals and set business strategies
- Demonstrate sales leadership and play an active role on the selling floor
- Customer Service
- Empower Fragrance Consultants to provide the highest level of customer service
- Build and manage the client database to increase sales and customer contact
- Manage all special events, including collection previews, client events, and sale events
- Operations
- Ensure correct staffing levels
- Look after areas of risk management, including physical security, store cash controls, and inventory management
- Deliver relevant team member training, including POS systems
- Conduct stock inventories as needed
- Merchandising/Visual
- Implement merchandising directives and ensure execution of effective merchandising strategies
- Partner with operations, logistics, and product teams to ensure the right assortment for the store
- Ensure the selling floor is always picture perfect and on brand
- Human Resources
- Work with the Education team to deliver all training programs and initiatives to develop Fragrance Consultants
- Continually evaluate the performance of each Fragrance Consultant and provide constant feedback to ensure results
- Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
We're Looking for Someone Who
Is experienced in a niche, luxury environment and prides themselves on excellent customer service
Is results-oriented and solutions-driven, with excellent interpersonal skills and a passion for our brand
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