Customer Service Representative

5 days ago


London, Greater London, United Kingdom Southwark Council Full time

About the Role

We are seeking a Customer Service Representative to join our Disabled Travel Team, where you will play a vital role in managing a caseload of Blue Badge and Freedom Pass applications. Your main responsibility will be to ensure that applications are processed efficiently and accurately against set criteria while providing excellent customer service.

You will be responsible for screening applications from the initial stages, ordering badges and passes on different computer systems, and supporting vulnerable residents over the phone and via email. Training will be provided, and if you are successful, you will be joining a supportive team with a hands-on approach.

About You

To be successful in this role, you will need to be an enthusiastic, passionate, and motivated individual who is compassionate and dedicated to ensuring the best possible experience for our customers. We particularly welcome applications from members of the black, Asian, and ethnic minority communities to increase representation at senior management level in the Council.

About Southwark

Southwark Council is the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark's residents. We are home to over 18,300 businesses, including iconic London venues and social enterprises. Our residents and communities are our greatest asset, and we are committed to making our borough just and fair.

As a Customer Service Representative, you will have the opportunity to develop new skills and work on different projects while being part of a young, diverse, and growing population. We are taking positive action to tackle inequalities through our Southwark Stands Together initiative, which aims to tackle racism, injustice, and inequality in our communities and workforce.

What We Offer

In addition to a competitive salary (£32,000 - £38,000 per annum) and a comprehensive training program, we offer a range of benefits, including a generous annual leave allowance, flexible working hours, and access to a wide range of employee benefits and discounts.

We are an equal opportunities employer and welcome applications from all sections of the community. If you are passionate about delivering exceptional customer service and committed to promoting diversity and inclusion, we would love to hear from you.



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