Health and Safety Operations Manager
4 weeks ago
About the Visitor and Security Services Department:
The Visitor and Security Services (VSS) department plays a vital role in ensuring our visitors have a safe and enjoyable experience at the Museum. With a commitment to delivering high-quality visitor and security services, our staff work together to manage public safety, provide information, and maintain the security of the Museum and its collection.
The Role:
We are seeking a highly motivated and experienced professional to join our team as a Visitor and Safety First Line Manager. As a key member of the VSS department, you will be responsible for managing a team of Visitor and Safety Assistants, ensuring the safety and security of the Museum, its visitors, and staff, while delivering an exceptional visitor experience.
Key Responsibilities:
Effective management of your team in the proactive provision of information to visitors, managing crowds, monitoring required checks, and patrolling the Museum to provide a visible presence. This will involve effective planning and coordinating of resources, making operational decisions, and managing emergency situations and team performance.
Requirements:
First line and operational management with operational procedures, managing safety, security, and emergency responsibilities, customer service experience, identifying opportunities for improving operational delivery, supervisory management/team leadership skills, good organisational skills including prioritisation and time management skills, training and motivating a diverse team, strong communication skills and problem-solving skills. Holding an SIA door supervisors' licence is an essential requirement of the role. Successful candidates without this licence must be prepared to attend and pass this training, and to complete the licence application process.
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