Client Experience and Success Lead
7 days ago
VIPU supports its AI Start-up clients in finding the ideal professional to drive their business forward. As a Client Experience and Success Lead, you will play a pivotal role in ensuring the successful integration of AI solutions into your clients' businesses. By working closely with cross-functional teams, you will identify and develop innovative strategies to meet the unique needs of each client.
This role requires a seasoned client success professional with experience managing large or growing client portfolios. You are adept at offering strategic advice and supporting clients as they navigate the opportunities and challenges of adopting AI.
Responsibilities and Expectations:
- Collaborate with Sales, Product, Marketing, Partnerships, and Engineering teams to deliver tailored AI solutions to clients.
- Design and implement client success plans that meet key performance indicators (KPIs) and drive business growth.
- Build strong relationships with Product teams to ensure client satisfaction and push product boundaries.
What You'll Bring:
The ideal candidate is a seasoned client success professional with experience managing large or growing client portfolios. They are adept at offering strategic advice and supporting clients as they navigate the opportunities and challenges of adopting AI.
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