Administrative Support Officer

4 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom Hertfordshire Partnership University NHS Foundation Trust Full time

About the Role

We are seeking an experienced and highly organized individual to join our team as a Reception and Team Administrator in our Child and Young People Mental Health Services. The successful candidate will provide administrative support to the team, ensuring the smooth running of the waiting room and providing a welcoming environment for service users and their families.

Key Responsibilities

  • Provide administrative support to the team, including manning reception, welcoming service users, and ensuring the smooth running of the waiting room.
  • Answer general telephone enquiries from service users and other professionals, taking messages and sending out appointment letters and reminders.
  • Manage the duty email inbox and provide a high level of confidentiality to all work.
  • Use Word templates to process clinic letters, produce appointment letters, and enter appointments in the electronic patient record.
  • Use touch typing, audio, and shorthand skills as necessary in daily work to produce work in a timely manner.
  • Send text message reminders to service users who have agreed to receive.
  • Be proficient in using the electronic patient record for administrative tasks.
  • Assist other members of the admin team when requested to undertake additional admin tasks.

About Us

Hertfordshire Partnership University NHS Foundation Trust is one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission. Our team of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health, and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk.

Person Specification

  • NVQ 3 or equivalent.
  • Advanced keyboard skills.
  • Good working knowledge of email and internet.
  • Proficient knowledge of PARIS.
  • Good standard of English.
  • Numerate.
  • ECDL qualification.
  • Advanced secretarial skills such as audio and shorthand.
  • Solid Office/Reception Experience.
  • Experience within NHS an advantage.
  • Experienced at intermediate level in a range of software packages; Word, Excel, PowerPoint.

What We Offer

We offer a friendly and supportive team environment, with opportunities for structured supervision, access to training and development, and a chance to make a real difference in the lives of children and young people with mental health conditions and their families.



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