Airport Support Specialist

2 weeks ago


Manchester, United Kingdom ABM Full time

About the Role:

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We are seeking a skilled and dedicated individual to join our team as an Airport Customer Service Assistant. This is an exciting opportunity to work in a fast-paced environment and provide exceptional customer service to passengers.

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Key Responsibilities:

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  • \
  • Provide assistance to passengers with disabilities, including collecting them from arrival points, escorting them through security and passport control, and assisting with baggage collection.\
  • Work collaboratively with colleagues to ensure seamless passenger flow and excellent customer experience.\
  • Maintain a high level of knowledge about airport procedures and protocols to provide accurate information to passengers.\
  • Contribute to a positive and inclusive team culture by promoting diversity and respect for all individuals.\
  • Participate in ongoing training and development to enhance skills and knowledge.\
  • Requirements:\
    • \
    • Previous experience in customer-facing roles, preferably in an airport environment.\
    • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.\
    • Ability to work flexible hours, including evenings, weekends, and bank holidays.\
    • Commitment to providing exceptional customer service and ensuring a positive passenger experience.\
    • Benefits:\
      • \
      • A competitive salary of £12.08 per hour.\
      • Ongoing training and development opportunities to enhance skills and knowledge.\
      • Access to exclusive employee benefits, including discounts on travel and leisure activities.\
      • A supportive and inclusive team culture that promotes diversity and respect for all individuals.\
      • The opportunity to work in a dynamic and fast-paced environment, with the potential for career progression.\
      • About Us:\

        ABM is a leading provider of integrated facility services, committed to delivering exceptional results and exceeding customer expectations. We pride ourselves on our commitment to employment practices that promote diversity and inclusion, and we welcome applications from talented individuals who share our values.



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