Customer Service Team Supervisor

1 day ago


Harrow, United Kingdom Hays Travel Ltd Full time
About the Role: As an Assistant Manager at Hays Travel Ltd, you'll play a vital role in driving business growth and ensuring exceptional customer experiences. You'll lead a high-performing team, develop and implement strategies to improve performance, and maintain accurate records to track progress. This role offers a competitive salary of £40,000 - £55,000 per annum, depending on experience, plus unlimited bonus potential.

Key Responsibilities: * Lead a team of Travel Consultants to achieve sales targets and deliver exceptional customer service * Develop and implement strategies to improve team performance and customer satisfaction * Collaborate with colleagues to share best practices and drive innovation * Maintain accurate records and reports to track team performance and sales * Stay up-to-date with industry trends and product knowledge to provide expert advice to customers

Requirements: * 2+ years' experience in a similar role or as a senior Travel Consultant * Proven leadership and coaching skills * Excellent communication and interpersonal skills * Strong product knowledge and customer-focused approach * Organizational and time-management skills * Ability to motivate and develop a team

What Makes a Successful Candidate? * Experience working in a fast-paced, dynamic environment * Strong leadership and coaching skills * Ability to motivate and develop a team * Excellent communication and interpersonal skills * Customer-focused approach and strong product knowledge * Organizational and time-management skills
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